Key Relationships

• North America Managers and Colleagues

• Functional Teams (e.g. Finance, HR, IT, Marketing & Innovation, Legal, M&A etc)

• HR Shared Services and Payroll

• Compensation and Benefits

Job Summary

The HRIS Analyst is responsible for day-to-day support and maintenance of Human Resource systems and other systems supported by the HRIS team. Serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.

This role will serve as the liaison for all Tier 2 escalations, acquisition support.

Key Performance Indicators

• Completion Rate and Achievement of SLAs

• Release support

• Help teams implement changes effectively

• Customer Experience survey metrics

• Year over year customer experience review

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below represent the knowledge, skill and/or ability required. These include, but are not limited to the following:

• Provides production support, including researching and resolving HRIS problems, unexpected results, or process flaws: performing scheduled activities: recommending solutions or alternate methods to meet requirements

• Performs system maintenance, including assisting in the review, testing, and implementation of HRIS system upgrades or patches. Collaborates with HRIS team to coordinate application of enhancements or fixes.

• Maintain HRIS system tables: documents process and results

• Create EIB and mass data change templates and processes

• Provides technical support, troubleshooting, and guidance to end users

• Prepares ADHOC reports as requested

• Performs audits of HRIS to ensure consistent and accurate data. Ensure policy and process changes are updated within reports and HR file feeds.

• Communicates and builds partnerships with HR Shared Services to keep abreast of updates, issues, and case management

• Conducts training, including developing user procedures, guidelines, and documentation. Trains end-users on new processes/functionality

• Maintain data integrity in systems by running queries and analyzing data

• Assist with projects related to HRIS/Payroll/Time Tracking/Absence/Benefit systems

Required Experience

• At least 2 years' experience with ERP/HRIS system administration, maintenance, and reporting

• Prior experience implementing/adding new HRIS modules a plus

• Excellent analytical, technical skills

• Must be detail-oriented and extremely organized

• Excellent verbal and written communication skills

• Able to manage data, reports, and information in a confidential manner at all times

Required Leadership Traits and Characteristics

• Exceptional ability to gather and interpret data, as well as improve HRIS processes

• Strong attention to detail and execution

• Ability to collaborate, provide technical support, and train colleagues

• Champions change, constant improvement

• Excellent communication, interpersonal and conflict resolution skills

• Exceptional critical thinking ability with strong troubleshooting skills

• Proven data analysis skills and exceptional attention to detail

• Strong desire to learn and ability to think strategically, execute and collaborate

• Ability to work independently, prioritize activities, and self-manage focus and time

Formal Education, Qualifications or Training

• Bachelor's degree in a related field or equivalent experience required

• Working knowledge of HR systems and processes with a background implementing HR solutions

• Knowledge of HR processes (from previous roles, - i.e., familiarity with employee life cycle transactions: new hire onboarding, leaves, employee benefits, terminations, etc.)

• Some experience with PeopleSoft, UKG UltiPro, Kronos Workforce Dimensions and interfaces

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.