DZConneX is seeking an experienced Sr. MSP Program Managerfor afull-time, permanentopportunity.The Sr. MSP Program Manager will support a growing contingent workforce program.

The Sr. MSP Program Manager is responsible for DZConneX contingent workforce programs with clients. The Sr. MSP Program Manager is tasked with overseeing the daily operations and strategic management of their designated account and will be responsible for identifying opportunities to increase sales and grow the client account. The Sr. MSP Program manager will be the day to day operation primary point of contact with client sponsors / hiring managers ensuring client satisfaction and balancing needs with overall DZConneX business objectives. The Sr. MSP Program Manager is responsible for larger accounts and manages a team.

• Facilitate / Manage supplier relationships through close communication and collaboration. Conduct continuous analysis of Supplier performance utilizing DZConneX Supplier Scorecard methodology.
• Monitor supplier performance against SLAs
• Focus on continuous improvement of Supplier service delivery to ensure commitments to clients and suppliers are met
• Collaborate with DZConneX supplier management team to source suppliers with necessary capabilities to provide service excellence
• Coach / train direct reports to assure their ability to delivery superior customer service
• Clarify roles and responsibilities and hold team members accountable for service delivery excellence
• Set goals
• Guide and develop team members in support of individual career development
• Establish objectives and conduct performance evaluation of individuals supporting the client
• Participate in all relevant training programs available internally for business and professional development knowledge

• Lead the success of DZConneX operational client delivery for MSP programs by developing and maintaining client relationships through regular meetings with client Hiring Managers and client sponsors, encouraging feedback continuously.
• Engage and partner with DZConneX leadership and sales to introduce any new services to the client.
• Participate in developing client forecast / budget and monitor delivery according to plan forecast / budget.
• Responsible for developing customized operation SOP's for account
• Contribute and facilitate Internal Account Reviews and QBRs with clients. Provide reporting and analyticson service delivery measurements and client specific statistics to ensure client contractual requirements are being met.
• Work with clients to ensure that the requisition process runs smoothly, including communicating the needs of the client to various suppliers, managing the scheduling of interviews, orientations, and onboarding and offboarding of temporary workers.

• Knowledge of HR best practices including, state / federal employment laws, coaching employee performance, and handling employee relation issues
• Excellent customer service and influencing skills
• Strategic thinking
• Experience managing groups on-site and remotely
• Experience working with VMS technologies and Microsoft Office (PowerPoint, Excel)
• 7 + years of professional experience with a 4+ in a Managed Services (MSP) environment
• Bachelor's Degree

Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!

In compliance with this state's pay transparency laws, the wage range for this role is $86,720 - $130,080. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

the following physical and mental tasks, with or without a reasonable accommodation:

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
• Repetitive motion of any part of the body.
• Capacity to think, concentrate and focus for long periods of time.
• Ability to read complex documents in the English language.
• Capacity to reason and make sound decisions.
• Ability to write complex documents in the English language.
• Capacity to express thoughts orally.

SO WHAT ARE YOU WAITING FOR? APPLY NOW! Talent Acquisition Partner:Crystal Thaxton - Crystal.Thaxton@dzconnex.com

Education

Bachelor's

Diversity, Inclusion & Equal Employment Opportunity