Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Enforces and processes the Bank's Customer Identification Policy (CIP). This duty is performed about 40% of the time. Issues and documents OFAC overrides as hits are determined by the Bank's systems. This duty is performed about 20% of the time. Issues and documents the certification of Automated Clearing House (ACH) files. This duty is performed about 15% of the time. As

Implements and administers procedures to attain established performance goals set forth by Management. Meets or exceeds all production goals. This duty is performed about 35% of the time. Develops customer relationships by identifying needs and making appropriate recommendations for products and/or services. Expands existing relationships and attracts new business by seek

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Reviews system generated reports, maintains and monitors daily reports, and pursues miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to kite activity, money laundering, account inflation, and new account fraud. This duty is performed about 55% of the time. Interviews customers and/or employees regarding c

1. Works with the Call Center Manager to monitor system performance, identify and resolve problems and maximize productivity. 2. Works closely with assigned staff, evaluating individual performance, developing skills and improving effectiveness. 3. Maintains a strong working knowledge of all applicable Bank policies, procedures and product lines. 4. Monitors calls for acc

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Assists the Debit Card Services Manager with the review, delegation, and management of workloads and daily tasks ensuring tasks are completed in an accurate and timely manner. Maintains a strong working knowledge of all departmental policies and procedures to provide department staff with ongoing support and guidance. This duty is performed daily, about 30% of the time. A

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed about 25% of the time. Works closely with subordinate staff evaluating their performance

Maintains a strong working knowledge of all departmental policies and procedures, as well as applicable laws and rules for ACH processing. Notifies the supervisor of any discrepancy in procedures that may need to be reviewed. This duty is performed about 15% of the time. Works closely with other departments to ensure the resolution of problems regarding insufficient funds

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.