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(Other duties may be assigned) Active listening; guiding the conversation with the customer, restating, checking for understanding, and utilizing statements made by the customer to find solutions among the client's products and services. Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions. Must be comfortable speaking via th
Posted 4 days ago
This position reports to the Quality Assurance Supervisor/Quality Assurance Manager and is responsible for monitoring and scoring the telemarketing department while protecting our clients' best interest. This Position Requires Monitor telemarketing department for quality and compliance with FCC regulations and company policies and procedures Work with the training department and floor supervisors
Posted 27 days ago
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