Construct and implement customer success plans, driving customer value realization Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates Build value based relationsh

Assembles and analyzes information, prepares reports, manuals, agendas, correspondences and memoranda. Acting on own initiative, this position will perform administrative support for a senior executive in a fast paced environment. Utilizes critical thinking skills and a thorough knowledge of the business and organization to prioritize advanced level executive administrati

Formulates account strategies to grow the business and the relationships within large wirelessaccounts. Develops new business opportunities with partner companies with complementary technology. Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds direct reports accountable; develops and empowers direct re

Provides business analysis and support for Mass Markets Dispatch Operations teams Creates ad hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business unit(s) Defines and provides data evidence to support business cases and quantify business opportunities for optimization Defines the data gathered and determ

Engagein software development using Agile/Scrum methodologies. Participatein daily stand ups, sprint planning sessions, and retrospectives to plan, track, and code development tasks. PromoteAgile/Scrum methodologies andfacilitatethe adaptation of Lumen's Agile Software Engineering Process Superviseand manage changes for supported applications, including the management and

Associates degree and five years' experience or bachelor's degree and two years' experience preferred. Experience can be substituted for education. Experience with installation and testing of new and active WAN/LAN circuits is required. Experience using Optical Power Meter and test equipment. In depth knowledge of AC/DC Power and Grounding is preferred. Experience using a

A self motivated, proactive enterprise sales leader with a strong track record of developing winning teams who regularly meet or exceed sales and revenue targets A leader who successfully executes on revenue growth and sales strategies cross selling Lumen's products and services and strategically upgrading defined accounts. Accountable for impeccable funnel and deal manag

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as POTS, HSI, Networking, VDSL, Fiber to the Home. Enable the wireless/wired network on company approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility.

Assign and track complex projects and processes within budgetary and scheduling guidelines. Travel between construction sites, working in outdoor environments, and conduct pre construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post construction audits. Open telecom field equipment to validate proper inst

Provide business intelligence to help understand trends and patterns, identify gaps and opportunities, and make data informed decisions. Provide campaign performance analysis by collecting and analyzing data, developing insights, creating visualizations, and delivering monthly analytic packages to stakeholders. Track proof of campaign performance/execution through Salesfo

Recommends optimized solutions to support current and long range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction. Create and maintain reports for patch compliance and system audit data. Participate in ongoing operational proj

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered. What We Look F

End to end project management Relationship building with Vendors Quality audit of work performed by vendors Responsible for work load balancing among resources Responsible for functional management of a market Field interface for engineering or construction Typically responsible for a single discipline Moderate to Complex work using external vendors network expansion, rel

Provide on site support for Government NOC M F, (0600 1200) Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen. The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying

Construct and implement customer success plans, driving customer value realization Manage customer metrics , including usage data, health indicators, and renewal dates in alignment with objectives Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates Build value based relations