Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers Address guests by name and recognize their special occasions Explain products or services and prices, and answer questions from customers Collect outstanding balances for reservations, and collect payment vouchers from third party distributors Make and co

Monitor river, vessel, and passengers to ensure safety during ferry operation. Participate in onboard training and routine drills. Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest). Use proper Personal Protective Equip

Perform Ferry ticket sales while providing outstanding guest service Effectively interact with the public to deliver excellent customer service Perform cleaning tasks of the ticket booth & property as required Maintain waiting area to the highest levels of cleanliness in accordance with Company and client standards Perform daily inspections of the dock and passenger waiti

Accurately handle cash, credit card and mobile payment options when handling ticket sales as required. Sell and promote ticket options to visitors in an efficient and friendly manner. Process will call orders as well as pass packages. Responsible for line management and ensuring that guests are notified ahead of time of their options. Responsible for providing guests with

Assist in the continual improvement of the RESPECT Management System (RMS) and all related ISO functions. Maintain adequate records, tracking and documentation, as assigned. Ability to perform Core Competency Training. Provides support, preparation, and participation in Company Internal, External and 2nd Party Management System audits. Assists in coordination of scheduled

Safety First. Be an active advocate of, and participant in, the Safety Culture. Safety shall always remain the highest priority. Read and understand blueprints and drawings and take or read measurements to plan layout and procedures. Select and install supports, pipe hangers, and other metal structures to securely support piping installations within the vessel. Coordinate

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughly Process payments in a timely manner in following company procedures Successful proper cash handling and maintaining of all monies in the ticket booth including deposits Maintaining sales and accounting documents

Greeting guests and selling tickets for the MDR WaterBus Effectively handling cash transactions and documenting sales Assisting boarding guests onto WaterBus Assisting Captain with line handling and securing of vessels upon arrival and departure Learning all safety and security duties required for the position Assisting guests with directions and knowledge of area Desired

Document financial transactions and record entries in ledgers Ensure cash, AR and deferred revenue reconciliations are completed timely and accurately Research transactions and determine appropriate accounting treatment Track project progress and communicate progress and roadblocks timely Assist manager with ad hoc job requests and analysis as needed Additional job duties

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System. Provide guests with water, coffee/tea, and bread service throughout the meal. Bus used and unneeded dishes and glassware from guests tables to galley. Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning. Maintain the cleanliness a

Consistently offer professional, friendly, and engaging service. Assist with all Rider needs. Manage Rider Services Agents weekly/monthly schedules at various locations. Enforce company policies, rules, and regulations and enact disciplinary actions when necessary. Train Rider Services Agents appropriately. Give feedback during Rider Services Agent performance reviews. Co

Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents). Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick paced environment. Responsible

Ensures the Safety and Security of Passengers. Familiar with ground tackle, emergency gear, deck gear, and vessel emergency plans. Performs safety functions assigned on the Watch Quarter and Emergency Station Bill. Practices Good housekeeping onboard the vessel including heads, windows, and decks. Follow company's COVID 19 cleaning and sanitizing procedures. Preparation o