Oversees all branch employees in the branches through effective organizing, scheduling, coaching, counseling, appraising, and hiring and/or terminating, in cooperation with the Human Resources department, the Branch Manager, and Assistant Vice President, Retail Member Experience. Manages the scheduling, time cards and training for all branch staff Monitors branch performa

Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accounts Researches and obtains solutions to member issues, questions or complaints Opens accounts for existing and potential new members Processes wire transfers and other tasks as needed Assi

Review and analyze activity flagged by the credit union's monitoring systems to determine if further investigation or action is necessary. Determine next steps and communicate recommended actions to appropriate team members. Collaborate with personnel from other departments when conducting investigations, as appropriate. Communicate any internal control deficiencies detec

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accounts Researches and obtains solutions to member issues, questions or complaints Opens accounts for existing and potential new members Processes wire transfers and other tasks as needed Assi

Assists the Credit Union and Accounting Department by ensuring compliance with general accounting principles and adherence to governing rules and regulations by compiling and analyzing data and timely and accurate reporting. Reviews, reconciles, and posts activity to the general ledger Prepares daily, monthly, and quarterly reports Backs up other departmental staff as nec

Sells commercial loan products to prospects in an effort to meet or exceed annual production goal standards set for a Relationship Manager Submit call reports to AVP of Commercial Lending as needed or required Cross sells additional Suffolk Credit Union business and non business services as appropriate Presents business loan credit memos to the credit union's Management L

Analyze financial data related to loan requests. Evaluate loan documents to ensure accuracy and completeness. Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific factors risk. Ensure Secondary Market Guidelines are met, or appropriate loan exception procedures are met. Record loan denials and specific basis f