Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description:

• Oversee tactical and operational planning of the inbound and outbound network to ensure optimal efficiency and cost-effectiveness
• Prepare internal communications and presentations related to KPIs, facilitating data-driven decision-making
• Work in conjunction with the command and control group to handle complaints and ensure support plans are in place to maintain long-term customer relationships
• Perform carrier and customer training in TMS portal, fostering operational efficiency and excellence. Assist in monitoring loads with TMS and communicate non-conformances in service to ensure timely resolutions
• Manage all freight lanes and develop a waterfall tendering network to optimize transportation resources
• Responsible for transportation budget and variance descriptions, ensuring financial accountability and transparency
• Work with Freight Bill Audit and Payment (FBAP) for carrier assessorial charges, fostering strong vender relationships and cost control measures.
• Act as a liaison between operations, service providers, customers, and customer plant locations to ensure seamless communication and exceed service level expectations
• Maintain and update all SOPs and work instructions for assigned customers to ensure compliance and operational excellence
• Manage and maintain customer KPIs for weekly, monthly, quarterly reviews, ensuring alignment with service level agreements

This position oversees the strategic planning and optimization of transportation networks for assigned customer plant(s), ensuring cost effectiveness and operational efficiency. By coordinating stakeholders and resolving issues promptly, they maintain strong customer relationships and drive satisfaction.

• Bachelor's degree in Supply Chain, Logistics, or related field with 4-6 years of relevant experience, or equivalent
• 1-3 years supervisory/leadership experience
• TMS Experience
• Advanced proficiency in Microsoft Suite
• Prior Management of P&L
• Prior Utilization of Business Intelligence tools
• Home Delivery or Final Mile Experience
• Up to 20% travel

• Management Skills
• Multi-tasking
• Leadership skill

Weekly Hours:

Work Shift: