North Fifth Street - 355 North Fifth Street, Indiana, PA 15701

Function: Assumes responsibility for the efficient and accurate functions of the Treasury Management Service and Implementation department with daily oversight of the Department, to ensure efficiency, accuracy and adherence to policies and procedures.

Duties and Responsibilities:

• Provide exceptional customer service to both our internal and external customers.

• Coordinate Treasury Management service set-ups, maintenance, email, phone and reporting duties to ensure timely, accurate work completed.

• Implement Treasury Management enhancements/projects with existing and new customers.

• Perform internal/external training and troubleshooting with customers.

• Review and implement methods to increase the department's level of professionalism and customer service including product and customer training, telephone evaluation and accuracy reviews.

• Assist with ensuring appropriate set up of IFMS accounts, Business Service Tool (BST) and Extended Account Analysis (XAA) pricing.

• Utilize various bank systems and tools to coordinate referrals with retail offices, sales officers and other operational departments.

• Responsible for the purchase, maintenance, repair, and inventory control for Treasury Management Service and Implementation.

• Responsible to ensure timely completion of quality assurance.

• Assist with special projects such as new product exploration and implementation, fee change review and notification, procedure documentation as well as look for opportunities to streamline processes.

• Recommend improvements and stay updated on industry best practices.

• Assist Treasury Management Service and Implementation Supervisor with training of new departmental staff members.

• Assist Treasury Management Service and Implementation Supervisor with evaluation of team members by providing input on performance as well as recommendations for new goals for the upcoming year.

• Assist other members of the team in resolving complex issues including having conversations with dissatisfied customers.

• Fulfills duties of Treasury Management Service and Implementation Supervisor as needed.

• Have a working understanding of all Treasury Management services.

• Maintain a good working relationship with all bank employees. Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn the organization.

• Perform additional duties as required.

Physical Demands:

Operates a keypad device: 80% of the day. Specific vision requirements include close vision of 18'-20' for computer work. Must be able to lift, move, and/or carry up to 20lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Requires a high school diploma or equivalent, plus specialized training, or a two-year degree. Must obtain Accredited Automated Clearing House Professional (AAP) certification within 3-4 years of hire.

Experience

Requires five to ten years general experience with five to ten years of supervision/management, banking, customer service, and/or treasury product experience required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: