Description

Main Responsibilities
* Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
* Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure Edwards is First in Mind- First in Choice for all Edwards service support opportunities.
* Site Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement.
* The Site Service Manager will be a primary communication link from customer's factory to Edwards, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
* Site Service Manager will plan and support coordination and scheduling of both classroom and on-the-job training.
* This will include cross training programs to maintain and improve the skills of the OST/OSE's and customer's factory personnel assigned to Seller's Equipment.
* Site Service Manager will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required.
* Recruitment of direct and indirect employees, responsibilities include but is not limited to.
o Creating requisitions for job postings
o Manage relationships and reaching out to recruitment agencies for indirect hires (temporary employees). Communicating with Leads and Trainers who does the interviews.
o Processing external hire paperwork (Status Change Form)
o Processing internal job movement paperwork (P6) performing mechanical, electro-mechanical, electrical, hydraulic, and pneumatic activities

o Diagnose problems, extent of repairs or adjustments needed
o Maintains, adjusts, repairs, rebuilds, and overhauls components.
o Operates computer aided diagnostic equipment

This role is responsible for creating a safe environment for employees and customer personnel.

They will assist with sales teams by ensuring that safety, quality and training continue to advance within the service team to ensure ongoing and additional service opportunities.

The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and Edwards.

This role will participate in customer teams and meetings as needed.

This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment.

The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.

Required Skills / Qualifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position requires occasional <10% travel.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.