Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The always beautiful Radisson Hotel Phoenix Airport is looking for their next hotel expert to join their team as the Front Office Manager.

WHAT WE OFFER:

Day 1, we are pleased to offer:

• Competitive Vacation and Personal Time

• 8 Paid Holidays

• Hotel Discounts at over 7,000 Choice Hotels

1st of the Month following 30 Days of Service:

• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, and so much more!

• Employer paid AD&D

• Employer paid Life Insurance

• Employer paid Short Term Disability

• Employer HSA contribution

• 401(k) Retirement Plan

TheFront Office Managerwill manage the day-to-day operations of the front office by creating a warm, welcoming and efficient guest experience.

KEY DUTIES

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel's standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver the hospitality service and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

REQUIREMENTS/SKILLS

• Minimum three years in a supervisory or management front office position required
• Previous management experience required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Valid driver's license to operate the hotel/airport shuttle
• High school diploma or GED required, bachelor degree preferred
• Strong organizational skills, critical thinking skills, problem solver
• Strong computer systems skills including; reservations and reporting systems
• Strong Microsoft Office suite and reporting system skills
• Must work well in stressful, high pressure situations
• Must be able to accurately follow verbal and written instructions and communicate effectively
• Works well independently or as part of a team
• Strong attention to detail
• Strong mathematical and organizational skills required
• Commitment to exceptional guest service
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.