It's fun to work in a company where people truly BELIEVE in what they are doing!

The Aftermarket Parts Manager oversees a team of Aftermarket Account Representatives in their daily operations. This position implements programs and processes that enhance the end user's customer experience.

Job Duties & Responsibilities

• Manage an international team of Aftermarket Account Representatives to ensures compliance to company guidelines particularly related to quality and quantity of service.
• Provide leadership and development of employees including monthly one-on-ones to ensure team member's voice for change is being heard leading to highest employee satisfaction.
• Monitor communication between representatives and customers to ensure the highest level of service is provided and required deadlines are achieved.
• Develops sense for market pricing through communication with Channel Partners. Responsible for team's parts pricing compliance to policy and manages approval of discounting requests.
• Reviews all quotes over established limits for market sensibility before release to customers.
• Extracts data from Enterprise Resource Planning (ERP) system - JD Edwards, and Customer Relationship Management systems to prepare trend reports used by various organizations to monitor team and Channel Partner performance and the overall health of the Aftermarket parts business.
• Monitors team loading to ensures the highest level of customer service. Ensures team issues Return Material Authorizations and maintains and approves the related Channel Partner authorized credits.
• Reviews mechanical drawings to extract part naming nomenclature and materials used for part manufacturing.
• Participates in weekly Sales team calls and provides resource or pricing support for their requests.
• Ensures team is informed of changes to company products and services, provides technical and administrative training to minimize errors while maximizing performance.
• Identifies and works on opportunities to improve department efficiency and makes recommendations to the Aftermarket Director or other internal organizations.
• Lead execution of the defined business strategies by proactively defining, measuring, executing and improving the processes for the Aftermarket business unit.
• Primarily a team management role and also an individual contributor providing customer support in collaboration with the team for quoting, order entry, pricing, and international export compliance.
• Works with internal services organizations to ensure that the Channel Partner network has the skills/knowledge needed to quote and order parts through the e-commerce system.
• Responsible for team safety, ethics, and other legal compliance in alignment with Sundyne policy.
• Assists with department budget preparation and manages to that budget throughout the year.
• Occasional support is required outside normal business hours to maintain customer service excellence.
• May require travel on an infrequent basis to our Channel Partner or end user customers.

Supervisory Responsibilities:

• Hires and manages team of Aftermarket Account Representatives.
• Trains employees in Aftermarket policies, procedures, and best practices.
• Organizes and oversees the schedules and work of the team.
• Conducts timely and constructive performance evaluations.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Successful Candidate Will Have:

• Experience leading a diverse customer service organization.
• Unparalleled commitment to customer service excellence.
• Experience with an Enterprise Resource Planning (ERP) system.
• Advanced skills with data extraction and spreadsheet manipulation.
• Experience in delivering lean results using six sigma and other lean techniques.
• Ability to communicate effectively at all levels of the organization (internal/external).
• Adept with schedules, budgets and product costing while driving on time delivery and quality.
• Possess a strong sense of urgency to drive Sundyne's vision and mission.
• Strong interpersonal, professional, technical, business, commercial and financial skills.
• Ability to make sound decisions in situations that are ambiguous or time sensitive.

Desired Credentials:

• Bachelor's degree
• 3-5 years of experience in a technical customer service environment
• 2 years prior experience managing people.
• Strong leadership and team building skills.
• Open to and able to manage through change.
• Outstanding written and verbal communication skills.
• Strong competency with Microsoft Office Suite.
• Ability to effectively lead, train, coach and mentor individual team members.
• Ability to resolve customer complaints and/or issues while maintaining a professional and calm demeanor.

Physical requirements:

• Ability to lift 15 pounds.
• Indoor environment. Sitting, standing, and walking are common.
• Reading, listening, and talking are common.
  

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Compensation Details

Additional Compensation

Application Deadline: