JOB SUMMARY: This position encompasses operational support and systems engineering disciplines. The operations side includes the normal day to day tasks associated with a support role including troubleshooting issues, systems lifecycle maintenance, and participation in the on-call rotation. The engineering side is primarily designing and implementing Infrastructure As Code (IAC) and Kubernetes (k8s) based solutions for a variety of MPI teams. Tying these together is the dedication to identifying, documenting, and automating processes be they technical or business with the goal of making IT and Container support increasingly reliable and more efficient.

JOB ROLES AND RESPONSIBILITIES:
1. Identify, document, and automate business and technical tasks for internal and external teams using tools appropriate for the scenario which can include 3rd generation programming languages and automated configuration/deployment tools.
2. Manage priorities to ensure all team, customer, and business objectives are met on time and within budget.
3. Identify departmental needs and make suggestions regarding technical direction, future upgrades and technologies and identify automation opportunities when applicable.
4. Complies and assures compliance with all relevant governmental regulations and company policies.
5. Assist with generation and maintenance of all documentation and processes related to systems operations, maintenance, and audits.
6. Collaborates on and facilitates the adoption of containerized applications, kubernetes, and DevSecOps culture.
7. Assists with the maintenance of vendor support contracts to ensure system availability and in support of corporate security policies and audit requirements.
8. Analyze users' needs, respond to customer service requests and provide production support coverage.
9. Collaborate, coordinate, and communicate across disciplines and departments.
10. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk and Privileged Role.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: The incumbent works under minimal supervision and exercises discretion when making decisions related to job responsibilities. Work requires a broad range of knowledge gained through experience, work is varied and complex, and requires independent judgment to identify issues, trends & problems, and recommend action plans, evaluate results, and present to management in a timely manner. The incumbent works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action