Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Field Service Technology Analyst.
Position Summary:
The Field Service Technology Analyst plays a pivotal role in delivering technical support and specialized knowledge to technicians servicing Caterpillar and other equipment. This individual ensures the seamless operation of both hardware and software systems, facilitating efficient repair processes. Acting as a conduit between Information Technology and Equipment Service, the analyst is tasked with diagnosing issues, maintaining system integrity, and implementing technological enhancements. Additionally, this role encompasses the provision of training and guidance on industry best practices.
The primary objective is to spearhead advancements in the technological empowerment of our Field Service Equipment Technicians, thereby elevating the quality of service provided to our customers. The ideal candidate will possess a robust background in the repair of construction machinery or engines, coupled with a proficiency in computer systems, both hardware and software. This blend of hands-on experience and technical acumen is crucial for driving innovation and efficiency within our service operations.
Primary Responsibilities:
Skills / Knowledge / Qualifications:
Desired Technical Skills/Experience:
Exposure to repair of Caterpillar Equipment and other Construction and/or Power Systems, Truck or similar equipment, technician experience a plus
Comfortable troubleshooting Microsoft Windows Operating Systems
High degree of technology proficiency and troubleshooting skills
Good communications skills and ability to work cross-divisionally
Why Join the Cleveland Brothers Team:
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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