Group Sales Coordinator, Full-Time - Easton, PA

The schedule for this role is Wednesday - Sunday.

GENERAL SUMMARY:
This position focuses on driving attendance through booking individual party reservations and ensuring a positive guest experience for party attendees.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Consistently meets all guest satisfaction measures.
• Serves as the primary contact for all birthday party bookings, arrangements and execution of parties.
• Provides an exceptional guest arrival or telephone reservation experience.
• Maintains reservations information accurately and communicates details to callers.
• Compiles required materials and sends materials to the reserving parties ahead of their visit.
• Executes group reservation system programming.
• Check in groups; verifies payments, distributes tickets and group bags.
• Supports group reservations with follow up calls for birthday deposits, group numbers and final payments.
• Ensures group items are in place and ready on time - including signage for all areas of use.
• Follows established policies for refunds, deposits, credit card payments, and cancellations.
• Follows established policies to address guest service, safety issues, and first aid and evacuation procedures.
• Promotes goodwill and brand loyalty by consistently projecting a positive image of The Crayola Experience and the Crayola brand.

JOB SPECIFICATIONS:

• 2 years' experience in visitor/guest service environment preferred.
• Selling experience and handling reservations preferred.
• Strong analytical experience/capabilities.
• Must be flexible and available to work days, weekends, holidays and evenings as needed.
• Strong interpersonal and organizational skills required.
• Must have a good command of the English language, both written and verbal.
• Effective oral and written communications skills coupled with strong interpersonal skills.
• Demonstrated ability to manage multiple functions and multitask.
• PC proficient to input group and individual reservation information into the scheduling software database.

PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is regularly required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move at least 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Diversity & Inclusion at Crayola
We will cultivate diversity and create a culture of inclusion for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee is able to be their very best. Learn more about Crayola's Diversity and Inclusion strategy: https://www.crayola.com/about-us/diversity-and-inclusion.aspx

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.