Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

Experience: 5+ years applicable experience in customer services/purchasing/or account management

At least 1 year previous experience managing associates/leadership role

Forklift Certification a plus

Spill containment , IATA, DOT, IMDG and Hazwoper training a plus

GMP and GLP training a plus

CPR training and OSHA Right to Know preferred

Inside sales experience and cross referencing skills a plus

Valid Driver's License and reliable transportation

• Coaches, motivates, and supervises team members to successfully perform job requirements and to meet / exceed goals and objectives.
• Acts as a liaison between customer, VWR services and VWR sales.
• Provides training and backup to associates to perform required tasks.
• Manages budget and reviews/approves expense reports.
• Customer reporting and data analysis.
• Serves as a role model and mentor in both words and actions for associates who express and exhibit a desire to pursue individual professional growth and team growth.
• Establishes, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives.
• Monitors and reports on actual performance vs. established goals and objectives.
• Plans, develops, and implements programs and procedures, within scope of authority, with an emphasis on improving department productivity, individual productivity, and corporate profitability.
• Handles administrative duties such as associate performance appraisals, time card review, vacation scheduling, performance issues, etc.
• Develops and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
• Conducts internal and external presentations.
• Ensures GxP compliance and good documentation practices.
• Brings value to the customer from personal development in the industry Potential to manage scientific services.
• Manages revenue growth and TOE reduction.
• Perform other duties as assigned.

• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• Knowledge of Information Access and ERP System; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access
• Excellent customer service skills; display a professional can do attitude
• General purchasing and inventory knowledge
• High regard for safety, quality and adherence to protocols, policies and procedures
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward thinking
• Strong verbal and written communication skills
• Proficient in trouble shooting
• Strong communication skills to interact with both customers and various departments within VWR
• Understanding of, and ability to administer VWR's policies consistently
• Ability to make sound business decisions with limited consultation with manager
• Must be able to travel

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.