Description

The Digital Learning Analyst is responsible for managing the life cycle of content (uploading, update, expiring, etc.) in several learning technology platforms, in accordance with established data integrity, roster rules, and processes for each of the functional business units. A primary role of this position will be to administer new hire curricula, create and test LMS content items, manage curriculums in accordance with SL&D direction, make assignments according to business rules, administer and maintain assessments, and run reports. The Digital Learning Analyst will need to follow a similar process in support of business meetings and key initiatives, such as product launches and national meetings. Additionally, the Analyst will need to provide support for our gaming platform by loading, verifying, and launching content and supporting report generation. Additional responsibilities include managing course codes, descriptions, standards maintenance, audience configuration, curriculum management and reporting. Candidate will be responsible for supporting documentation of all SOP's. Candidate is responsible for understanding Learning Experience Excellence team capabilities and making recommendations for improvement.

Key Responsibilities:

• Work with L&D business team, Learning Experience Excellence Team, and IT partners to accomplish day-to-work.
• Day-to-day administration/system upload of TA learning assets developed by all Commercial Business Units
• Develop and document processes to create standard operating procedures as needed
• Perform audit duties routinely
• Create and schedule Training reports as needed from learning Technology Platforms
• Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms
• Provide SCORM assistance, including: SCORM package testing and package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.
• Identify operational trends and recommend opportunities for process and other improvements
• Receive in-bound technical support calls or emails from SL&D partners and field force employees, following appropriate process to resolve issues within SLAs
• Partner with support services and IT to maintain data integrity and good internal customer service
• Manage uploads of all assessments and certification requirements
• Collaborate with stakeholders, ensuring system configurations for product launches
• Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders
• Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
• Ability to drive governance within the framework of Digital Learning
• Continuously seek to improve the Learning Technology and ways of working to meet business needs and improve user experience
• Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
• Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting
• After initial orientation and time in position, candidate will be asked for recommendations for streamlining and implementing best practices.
• Takes part in or conducts end user and cross team upskilling on given tool of expertise
• Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area.

Minimum Requirements/Qualifications:

• Minimum of 5-7 years of experience managing and supporting learning technology platforms including: LMS, LCMS, and LXP
• Bachelor's Degree preferred; additional IT-related technical certifications also preferred
• Results oriented, proactive work ethic and ability to self-direct with strong attention to detail with a clear communication style
• Comfort with ambiguity and ability to adapt to change while meeting deliverables and all timelines are required and essential to success
• Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
• Strong project management skills
• Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
• Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design
• Excellent customer service/interpersonal skills
• Ability to understand the big picture and connect the dots across various functions and business units
• Functional understanding rational data base languages, web browsers and system plug and play applications
• Expert level working knowledge of Microsoft 365, with advanced Excel skills required
• Intermediate to Expert level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal systems
• Life science experience preferred, but not mandatory
• Can be trusted to maintain confidential information

The anticipated hourly rate for this position is 45- 60 but may vary based on various factors such as the candidate's qualifications, skills, competencies and proficiency for the role.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.