Why Ansell?

At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical, and consumer applications.

Discover more about our company, our team, and our values by visiting us at .

Ansell is looking for an Associate Manager, Quality Assurance to join our team in Reno, NV!

In this position you will play a vital role in providing quality related support and enable quality as a differentiator to grow the Life Sciences Solutions and Surgical business units.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• An inclusive and collaborative environment that values diversity and fosters an international culture.
• Ansell University programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Paid time off (vacation, sick and personal days) 14 paid holidays
• Continuing Education Reimbursement
• Summer Friday's
• Regional Diversity, Equity & Inclusion committees
• Green office concept and a global mission of sustainability

What your role will be?

• Partner with our complaint administrators to ensure Life Science and Surgical customer complaints are meeting the established metrics for timeliness and quality of response.
• Monitor complaint dashboards to identify trends and reoccurring systemic issues that are negatively impacting the business.
• Utilize the Scientific Affairs team to tap into our lab partner network to coordinate testing to solve customer issues
• Establish a process to obtain feedback and improve complaint handling process
• Ensure consistency and availability of relevant quality documents
• Act as the point person and provide input to the direction for customer inquiries redirecting support to the right group, elevating critical or repeated requests to the appropriate teams.
• Continue to review and align user needs with product specifications for key offerings and make recommendations to consistently meet customer commitments. Analyze and gather relevant VOC for change control
• Develop standard agreements in conjunction with the overall agreement model and preview Quality agreements and NDAs to ensure they align with this policy. Identify deviations and lead discussions for inclusions with key stakeholders.
• Review and facilitate Quality audits with the right QAMs, clear requests with appropriate teams and potentially participate/lead internal, regulatory, or partner audits as needed
• Contribute to quality related training, FAQs etc. as requested by other support groups

What will you bring to Ansell?

• Bachelor's degree in science/technical area or equivalent experience
• 5+ years of experience in quality
• Experience in a global / multinational environment
• Trouble shooting customer issues preferred
• Exposure to Life Science/Medical Market

Join us to lead the world to a safer future,!

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Our Commitment to Diversity Equity and Inclusion:

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality. When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

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