Description:
Could you be our next Manager of Outreach Lab Services at Main Line Health?

Why work as a Biomedical Research Assistant with Main Line Health?

• Make an Impact! The Manager, Outreach for Main Line Health Laboratories (MLHL) is primarily responsible for maintaining test volumes from the existing MLHL client base and growing the business by identifying and securing new clients. The position will work very closely with the Administrative Director of MLHL Operations and will report to the Vice President of MLHL
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
• Position-Specific Benefits include: You are eligible for up to 240 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

Position: Manager, Outreach MLHL
Shift: 1st shift

Essential Responsibilities:

* Develop and maintain a successful outreach sales program which positions Main Line Health Laboratories as a high quality, efficient and competitive service provider within the market. Oversees all aspects of the program to include but not limited to Client Liaison team, Courier Operations, Outreach Phlebotomy services and staff.

* Work closely with Administrative Director, Operations to insure adequate systems are in place to support successful customer service through core laboratory operations. These include, specimen receipt, specimen processing and handling, accuracy in testing and reporting. Coordinates client problem resolutions in these areas and assure appropriate client follow-up through Client Liaisons in conjunction with the overall MLHL client and patient service strategy.

* Maintain an effective Courier operation, focusing on staffing levels, staff standards of appearance, reliable specimen handling policies and procedures, turnaround times and on-time performance, route maintenance, vehicle maintenance, and traffic safety.

* Maintain an effective Outreach Phlebotomist operation, focusing on staffing levels, staff standards of appearance, reliable specimen handling policies and procedures, patient and client satisfaction, and staff training and competency.

* Responsible for Outreach budget development, monitoring and control. Work with Finance and Patient Accounting Departments in determining fee schedule, discounts, and other pricing strategies.

Experience:

* At least 5 years of progressively responsible marketing / sales management responsibility, preferably in a laboratory outreach / referral testing program.

* Sales experience within the commercial laboratory environment strongly preferred.

Thorough knowledge and proven track record of marketing and sales activities including market analysis, account development and sales staff training is expected.

Education:
BS/BA Degree: Business, Finance, or Marketing. Masters degree in Business Administration or Health Care Administration preferred.