Capital One Navigator Platform is on a journey to provide Software as a Service (SaaS) to thousands of dealership partners. To support our growing customer base, we are building a high functioning team of Dealer Success Managers (DSMs). DSMs are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber turnover.

The Dealer Success Manager Coach is a critical role to our journey towards building a high functioning team. An associate in this role will partner with senior leaders in technology, product, and operations to help define a go to market approach. The associate will also partner directly with the DSM team to deliver strategies, training, and best practices when interfacing with Dealer partners.

An ideal candidate is someone with deep sales or customer success experience who brings a passion for developing a world class customer success organization.

Responsibilities:

• Build strategies that drive product adoption and retention on Navigator Platform

• Deliver those strategies to market through the Dealer Success Manager team by coaching the team or building tools that support delivery

• Engage directly with our dealer customer and associates to identify best practices and opportunities in our go-to-market strategy

• Partner with product teams to understand products under development and problem solve how those products will be support in-market

• Partner with the Auto Financing sales team to clarify responsibilities and ensure our go-to-market strategy is cohesive for dealers

• Measure the performance of DSMs and the impact of changes in our go-to-market strategy

• Responsible for coordinating activities and partnering with the DSM Management team to obtain maximum efficiencies in production.

• Must possess a well-developed capacity to analyze and organize a team of product sales associates, including time management, account management, problem solving, customer interaction skills, industry knowledge and continuing education.

• Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting deadlines.

• Must be able to independently identify issues and proactively provide solutions

• Provides oversight on policy and procedure adherence and ensures compliant actions.

• Work in the creation and delivery of training materials

• Effectively communicate across the organization including Senior Leadership

• Develop internal and external communications to highlight new products, and features.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• 5 years of sales experience within the auto finance industry, or 5 years experience with FinTech sales or 5 years in training or process management

Preferred Qualifications:

• Bachelor's degree
• 5+ years experience in people management within the auto finance or similar industry
• 3+ years experience analyzing performance metrics
• Proficient in Google Suite/MS Excel and PowerPoint

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).