PRIMARY FUNCTION:

The HRSC Representative interacts with a diverse set of customers in support of in-bound telephone calls and emails from employees and retirees regarding Human Resource, Benefits, Recruiting, and HR/Benefits applications inquiries. The HRSC representative is responsible for responding and resolving all Tier I tickets submitted to HR Service Center. HRSC representatives will perform data entry of HR information including new hires, terminations, job changes, personal data changes, benefit deduction changes, etc.). HRSC representatives will Participates in the administration of benefit programs including 401K, cobra, leave of absence, and tuition reimbursement.

ESSENTIAL FUNCTIONS:

• Responds to associate inquiries submitted via phone, email, postal service, etc related to HR Systems (eProfile, eProfile Manager, eBenefits, eCompensation, ePay, Candidate Gateway, etc.), Benefits, and general HR policy and procedures questions in a timely and efficient manner. Prioritizes issues and escalate issues as necessary.
• Take ownership of the customer issue or problem to identify and drive to a possible win-win solution. Take the frontline responsibility for problem identification and elimination.
• Possess an understanding of the HR System applications, Recruiting, Benefits /Leave processes and administration to ensure compliance and reduce company exposure.
• Use HR Help Desk software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution. Accountable for 100% of contact transaction documentation daily.
• Verify customer identity and maintain confidentiality and confidential information. Monitor customer satisfaction levels and participate in developing improvement plans.
• Data entry of all associate changes to include new hires, terms, job changes, personal data changes, benefits.
• Ensures accuracy of all Personal Action Form transactions. Communicates with management on corrections and/or clarifications of job data to ensure TJU/TJUH policies and procedures are adhered to.
• Process benefits manual enrollments.
• Maintains a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

Interacts with co-workers, visitors, and other staff consistent with the core values of the University.

Bachelor#39;s degree in HR or business related field

PHR or SPHR preferred.

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Requires a minimum of 0-2 yearsrsquo; experience in Human Resource Call Center and/or HR Service Delivery

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ADDITIONAL INFORMATION:

Experience with Microsoft Office applications (Word, Excel, Access, etc.)required.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnetreg;-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jeffersonrsquo;s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold amp; Think Differently and Do the Right Thing

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.