Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description

The Program Coordinator is responsible for providing pricing and sales support to Education Travel Specialists (ETSs) and Account Management internal customers. Support a high volume daily request queue addressing customer needs with a sense of urgency, completeness, and accuracy. The Program Coordinator works closely with the Program Managers, Program Coordinator, Program Management, Educational Travel Specialists, Account Managers, Customer Support, Product Delivery, and Marketing. Ideal candidates are proactive, great communicators, and team-players. The Program Coordinator will take the lead on one or more key pricing function(s).

The overall goal of the Pricing Team is to ensure that our product offerings are properly valued and competitively priced in the market place allowing WorldStrides to continue to achieve growth goals and maintain market leadership in educational travel.

Objective:

• Manage key pricing function(s) by offering expertise in the systems, tools, procedures, and policies.
• Serve as an internal resource through outstanding internal customer service.
• Ensure that pricing accuracy and integrity is maintained at all times

Essential Functions and Primary Role:

1. Develop and maintain knowledge of key pricing functions including price audits, special pricing, sales processing, user training and reporting.
2. Lead one or more key pricing function(s), which may include pricing audits, special pricing, rollover, training, etc.
3. Work closely with ETS and AM customers to ensure accurate requests are addressed timely.
4. Work closely with team members and be proactive.
5. Safeguard the accuracy and confidentiality of Pricing information.
6. Develop and maintain reports on inclusions and costs.
7. Assist Pricing Managers with pricing rollout, testing, documentation, and special projects.

Additional Functions:

1. Maintain knowledge of pricing mechanics, pricing policies, products, and individual appointments.
2. Perform pricing audits, special pricing, analysis and training
3. Provide support, guidance, and training to ETS and AM customers
4. Perform special pricing requests, including upgrade requests, substitutions, appointment changes, and custom quotes
5. Participate and be on time for all pricing meetings.
6. Maintain organized, informative pricing files and tools.

Standard Pricing-Team Responsibilities:

1. Customer Service First (internal). Proactive and prompt follow-up.
2. Facilitate and/or perform training of staff members as requested.
3. Maintain accurate and up-to-date documentation.
4. Manage multiple projects and exhibit effective organization.
5. Foster communication within the Pricing Team, other departments, and management.
6. Build relationships with key business leaders.
7. Maintain knowledge of company policies and procedures to serve as an effective staff member.
8. Support company policies and management decisions with a sense of urgency and professionalism.
9. Seek out and participate in internal and external programs that facilitate personal and professional growth.
10. Identify and discuss personal and professional growth goals with supervisor.
11. Write and deliver self-performance appraisals on an annual basis.
12. Limited business travel required.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and cafe onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

1. Bachelor's degree required or equivalent work experience.
2. Requires excellent verbal and written communication skills.
3. Demonstrated ability to multi-task and prioritize workflow.
4. Strong organizational skills and attention to detail required.
5. Strong analytical and reporting skills preferred.
6. Must be proficient in Microsoft Office including strong proficiency in Excel.
7. Ability to learn and consistently apply pricing procedures and policies.
8. Ability to extend hours as required during the peak days of the sales season and as needed for special projects.