Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
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Term: 6 months - high probability to extend long-term.
Location: 100% onsite - Boston 02116
Hours: Full-time. The Service Desk operates Monday - Friday between 7:00am and 7:00pm and Saturday between 9:00am and 4:00pm. Staff will be required to work different shifts in order to optimize coverage across business hours.
Weekly & Hourly pay commensurate with experience + health benefits, PTO, 401k and much more!
**Candidates must be able to show proof of covid vaccination during onboarding and clear an extensive background check with the State of Massachusetts.
SERVICE DESK ANALYST
The Service Desk Analyst will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.
Key Responsibilities
We are seeking candidates with the following qualifications and skills:
Education, Certifications, & Technology Requirements:
Who You Are:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!