Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.

ESSENTIAL FUNCTIONS:

• Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the bank
• Travel to bank locations within a specified geographic region, potentially mid-shift with little notice
• Must have access to reliable transportation to facilitate working in multiple locations
• Reliable attendance is required
• Achieve financial wellness activity goals, such as identifying referral opportunities
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
• Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed
• Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Exceptional delivery of our 5 Culture Promises
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Able to work evening hours and weekends as scheduled or assigned
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Diploma or Equivalent preferred

Work Experience:

• Customer Service Experience preferred
• Cash Handling Experience preferred
• Banking and/or Retail Experience preferred