National Accounts, Client Services Representative - Job at Rentokil North America in Reading, PA

National Accounts, Client Services Representative

Reading, PA

Posted 30 days ago

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Job Description

Top Workplace 2022 National Accounts, Client Services Representative Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Are you looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services. Responsibilities What do our National Accounts, Client Services Representative do? This role responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. Responsibilities include, but are not limited to; Answers customer/client requests or inquiries concerning services, products and concerns that may arise. Utilizes operational system to process service requests promptly. May be tasked to work in one or multiple queues/skill sets over various customer contact channels. Updates all client information in corporate database and maintains the accuracy and integrity of the data. Ensures that billing methods, pricing and tax codes are properly entered and assigned. Ensures that service protocols and service specifications are sent with service tickets. Notifies partners, account managers, and sales teams of account changes and client concerns. Compiles and sends Service Program materials. Communicates new site information to branches. Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc Escalates repeated concerns or unsatisfactory service concerns according to written process May assist in mentoring new colleagues Work schedule may be 40+ hours per week Schedule may be during off hours or partially during weekends What do you need? High School Diploma / GED required Some college preferred but equivalent work experience is acceptable 1-3 years customer service experience 3-5 years data entry experience 1 year in customer service, administrative, or operational roles Must have and express a sense of urgency when dealing with colleagues and customer concerns Must have intermediate organizational skills Must have intermediate verbal and written communication abilities Must be computer literate and an intermediate level of office applications Written and verbal communication skills Organizational skills Ability to multitask Detail oriented Ability to learn new business unit software programs as needed Successfully meet pre-employment background screen Qualifications Why Choose Rentokil? A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives. Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America Rentokil North America is a Drug-Free Workplace Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability. Link to Federal employment poster: English Version - Revised November 2009 Spanish Version - Revised November 2009 Pay Transparency Nondiscrimination Provision English (Formatted) English (Unformatted) Spanish
We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Job Summary

Company

Rentokil North America

Start Date

As soon as possible

Employment Term and Type

Regular, Full or Part Time

Required Education

High School or Equivalent

Required Experience

1 to 3 years