About Us:

USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.

Job Title: Key Account Manager

Job Summary: The Key Account Manager is responsible for leading and managing the account team to meet and/or exceed customer expectations with primary emphasis on operational excellence, value delivery, safety and achieving service & financial targets.

Essential Duties and Responsibilities:

Responsible for the financial performance of the account(s) by:

* Maintaining focus on financial results to meet or exceed planned budgets and/or periodic forecasts
* Review and ensure all financial reports are accurate, timely and complete
* Prepare and circulate reports that address financial variances and define action plans to improve where necessary
* Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service delivery
* Maintain A/R and AP levels in accordance with company and contract expectations
* Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.
* Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies.

Responsible for continuously improving service delivery by:

* Managing processes to ensure conformance to contractual requirements.
* Define and produce metric reports to predict and analyze performance trends
* Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementation
* Review vendor compliance with relevant departments on regular basis.
* Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements , etc.
* Share best practices with all account managers and company functional groups.
* Lead by example and serve as a mentor to develop associates to be successful
* Drives the company values and ensures the values are incorporated into the development, management, and performance of the team.

Act as a customer advocate by managing the customer relationship through value added decision making

Lead, manage, guide and mentor direct reports as well as indirect reports from functional areas such as Service, Delivery, Procurement, et al. dedicated to the account team.

Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery. Regularly assess performance of teams and enact corrective actions as necessary

Collaboratively partner with client's POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues.

Comply with company requirements that include:

* Improving skills through training and attending applicable courses
* Completing the LMS courses per company policies
* Conduct reviews of direct reports on an annual basis or more often, when necessary

Promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations.

Any other duties as requested by direct supervisor and/or executive branch

Qualifications:

Undergraduate Degree in a business related field or an equivalent set of education and work experiences

Minimum of five years' experience and/or training in facilities maintenance or construction, vendor management or a combination thereof.

Must possess a valid driver's license.

Must be able to develop and manage direct and indirect reports and be responsible for their overall direction, coordination, performance, team effectiveness and evaluation.

Must carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Excellent oral, presentation and written communication skills

Ability to read, analyze and interpret industry and technical journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Address competing demands and/or conflict in a positive and successful resolution.

Ability to effectively present information to executive management, public groups, and/or boards of directors.

Demonstrate commercial business experience and successful dealings with clients.


We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled