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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Little Rock Call Center provides support to thousands of banking customers and clients every day via phone and virtual chat solutions.We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing:

• Provide dedicated banking customer service via phone and virtual chat solutions.
• Serve as a primary contact for inbound customer issues

• Update customer information and ensure accurate entry of contact information
• Troubleshoot customer problems, and identifying root cause of problems
• Track and document inbound support requests

  What you bring:

• Excellent customer service skills that build high levels of customer satisfaction
• Ability to work a flexible schedule including evenings and weekends
• Excellent verbal and written communication skills
• Effective people skills and sensitivities when dealing with others

  Added bonus if you have:

• Banking or financial industry experience
• Experience working with basic technical issues in a banking environment

  What we offer you:

• Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A variety of career development tools, resources and opportunities

FIS JOB LEVEL DESCRIPTION

Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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