Description

Job title

Licensed Clinical Manager

Reports to

Program Director

Position Summary

The alternative dispatch team provides a rapid, face-to-face mobile response to people calling 911 with a behavioral health crisis. The licensed clinical manager will provide in-person and/or remote clinical consultation to Behavioral Health First Responders in the field before, during, and after each crisis response. The licensed clinical manager provides clinical support and leadership to staff and participants and assists with the development, implementation, and monitoring of programmatic systems. Works with the Program Director to develop new strategies to ensure needs and best practices are incorporated into the program design. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

Staff Supervision and Oversight

• Provide supervision and evaluation of staff including Electronic Health Record (EHR) oversight and approval of notes as rendering provider for billing when needed.
• Provide regular, ongoing clinical supervision to Behavioral Health First Responders (BHFR) in the field and office setting to ensure the delivery of quality services

Quality Assurance

• Implement and maintain program policy and procedures and continuous quality improvement measures.

Operational/Administrative Management

• Coordinates, facilitates, and documents treatment and services for program participants, groups, and individuals.
• Provides administrative oversight to Behavioral Health First Responders

Direct Clinical Support

• Lead clinical crisis interventions for program participants by:
• Providing ongoing and regular clinical field supervision for BHFR
• Providing support to program management and BHFR to provide crisis interventions from a trauma-informed perspective.
• Complete screenings and assessments using validated screening tools to assess for depression, trauma, substance use, and risk/needs associated with criminal risk and make clinical recommendations to guide crisis intervention response.

• Document and submit all clinical interactions in a timely manner.
• Provide Clinical Supervision as required by state licensing boards for staff seeking licensing.
• All other duties as assigned by the Program Director.

Qualifications

• Minimum Master's Degree required in psychology, social work, or related field.
• Clinical Mental Health license (LPC, LCSW, LISW) as required by state or local regulations.
• Five years of experience working with individuals with Mental Health issues, Developmental Disabilities, Drug and/or Alcohol Addiction, or Homeless populations
• Three years of which needs to be managing a diverse team of clinicians and medical staff
• Background Check Required
• CJIS Certification Required (upon hire)

Working conditions

This position is an emergency first responder. Work is in the community in uncontrolled environments. Staff are expected to work in all elements of weather and may be called on to support during city-wide events or disasters. This position is at risk for being exposed to communicable diseases and unstable or agitated individuals. There is a potential for verbal abuse from those we serve. The position must be able and willing to physically assist consumers with limited mobility in and out of the agency vehicle. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position.

Hazard and Atmospheric Conditions

• Exposure to Fumes
• Exposure to Dust
• Exposure to Extreme Heat
• Exposure to Extreme Cold
• Wet and/or Humid
• Exposure to Loud Noise
• Exposure to Confined Places
• Mists or Gases
• Exposure to Mechanical Hazards
• Exposure to Chemical Hazards
• Exposure to Electrical Hazards
• Exposure to Burn Hazard

Requirements

Physical requirements

Lifting Requirements

• Heavy: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

• Direct Supervisor: Unit Director

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.