Impact the Moment
When was the last time you experienced the impact of your work? Our customer success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.
We're looking for a Field Customer Success Representative to support our territory that covers Central Pennsylvania (candidates must be located in or close proximity to Harrisburg to be considered). Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle.
This role will require limited travel (5-10% overnight dates throughout the year / daily travel throughout assigned district) to meet with professors and administration on-site. This territory includes Harrisburg, Hershey, Carbondale, Scranton and State College in Pennsylvania, and Morgantown in West Virginia. Customer Success Representatives spend 3-4 days per week on campus during semester kick-offs and our busy sales months, and 1-2 days per week at other times of the year.
How can you make an impact?
As a Customer Success Representative, you will act as the trusted advisor to faculty at higher educational institutions. You will be responsible for understanding the customer's unique goals, issues, and service needs in order to successfully drive product adoption and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.
You will partner closely with the Sales Representatives and Customer Success team in the district to build and manage customer pipelines for sales, track progress through the sales pipeline, and grow digital usage. Your success will be measured with KPIs around customer retention, renewal goals, account expansion, and customer satisfaction.
What you will be doing:
Must have experience in one of these four areas:
Must have the following:
As this position requires traveling by car, we require candidates to have a valid driver's license with the ability to drive a car in the designated territory. The pay range for this position is between $65,000 - 79,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.
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