Are you looking for an opportunity to utilize your experience and knowledge in the Information Technology (IT) field? If so, look no further! The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). If you are an enthusiastic and hard-working individual ready for a new challenge, we want to hear from you!
In this position you will deliver, assemble, install, configure and troubleshoot computers, equipment, and peripherals throughout the Commonwealth.
This service covers a wide range of devices such as desktop clients, mobile devices, and tablets. It also includes various operating systems, office productivity applications, enterprise applications, third-party software, email access, internet and intranet connectivity, network connections, remote VPN connections, smartphones, mobile apps, printing devices, network cabling, and peripheral devices. Additionally, installation, setup, configuration, support, and documentation for each component category are necessary for this service.
In addition to receiving calls, emails, and tickets for assistance, you will also be responsible for accessing users' computers to collect diagnostics and resolving hardware and software issues. Furthermore, you will act as a bridge between the IT department and end users during the problem-solving process.
Work Schedule and Additional Information:
Telework: You may be expected to work from home (telework) full-time. You will be required to report to the headquarters office once a week. You must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.