Description

Job title

Intake Specialist

Reports to

Clinical Supervisor

Position Summary

The Intake Coordinator provides oversight of the Admissions Process for mental health or substance abuse services. Provides services in a responsive and respectful manner with sensitivity to presenting issues. Strives to educate participants of services offered and available treatment options. Works with outside funding sources for initial and ongoing treatment authorizations. This position will transition into a counselor assistant role as candidate skills are assessed and experience gained.

Clinical Responsibilities

1. Organize and follow-up with Waiting List
2. Evaluate Prospective Clients (DDAP screening)
   1. Review prospective clients with supervisor
   2. Submit prospective clients for Director and medical approval
   3. Review Doctor's schedule and coordinate intake appts accordingly
3. Complete Initial Paperwork with Client including COE documentation where appropriate
   1. Consent Forms
   2. Initial Treatment Plan
   3. ASAM
   4. Coordinate with Fiscal re: Fee Agreements
   5. Policy & Procedure
   6. Intake productivity expectation to be minimum 5 intakes per week
4. Responsible for authorizations for funding source
5. Complete Admission Paperwork for County
6. Assign Patient Identification Number
7. Schedule all Intake appts and place in the scheduler
8. Add any new SCA funded clients into WITS system
9. Facilitate individual sessions and groups as assigned
10. Instruct educational seminars for patients as assigned

Documentation Responsibilities

1. Compile Patient Chart
2. Add Patient to Smart Management System
3. Follow through on dual-enrollments for the incoming clients
4. Manage the dual-enrollment forms for other clinics
5. Make necessary changes to the chart based on the completed Intake Chart Audit
6. Complete required treatment notes/patient contacts as applicable
7. Complete all clinical paperwork per program policy

General Administrative Duties

1. Assist staff with filing/scanning documentation into patient electronic health record
2. Assist CQI coordinator with data entry
3. Assist staff with care coordination efforts/follow-up with referring agencies
4. Assist with front desk coverage
5. Coordinate with Director on outreach efforts / advertising efforts for patient recruitment

Other Responsibilities

1. Complete the 30-Day Follow-ups
2. Complete Discharge Paperwork on unassigned clients
3. Manage all the incoming courtesy dosing
4. Attend staff and clinical meetings as needed
5. As assigned by Director to insure continuity of care and foster a supportive nurturing environment for growth

Qualifications

• Bachelor's degree in social service, required.
• One-year prior work experience. Prior intake/admission experience preferred.
• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Ability to express complex information in a clear and concise manner.
• Strong critical thinking, analytic and problem-solving skills.
• Highly organized and strong attention to details.

Working conditions

Open office environment

Requirements

Physical requirements

Job requires the incumbent to sit entering and viewing data on a computer monitor and the use of a keyboard for a length of time.

Lifting Requirements

• Sedentary: exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to left, carry, push, pull or move objects (including self). Most work involves sitting majority of the time.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

Reports directly to Clinical Supervisor

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.