Visions Federal Credit Union is developing a pool of applicants for potential full-time, and part-time plus (30 hour work week) opportunities at our NY, and Downtown, Reading Contact Centers.

These positions are on continuous recruitment, and are filled on an as-needed basis, depending on specific Contact Center needs. You will only be contacted if there is a current need at the location you indicated on your application and have met the qualifications/skills and experience that are required for the position. NOTE: This is a continuous posting for our NY and PA Contact Centers, so PLEASE BE SURE TO INDICATE DESIRED WORK LOCATION AND IF YOU ARE INTERESTED IN FULL-TIME or PART-TIME PLUS EMPLOYMENT.

Why work for Visions?

Flexibility, security, competitive wages, and benefits ranging from medical to retirement - we've got it all. We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day - and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money - we're people helping people.

If you want to be part of something greater, something different, and something growing - then come work at Visions.

We're more than banking. You can be, too. #ClaimYourSeat

Job Position Purpose/Summary: The Contact Center Advisor (CCA) interacts with current and prospective members with the goal of establishing, building, and/or enhancing business relationships. Promptly and professionally service in-bound calls, following established standards regarding account details, transactions, product information, and service options while maintaining high levels of member satisfaction. Should be interested in problem-solving to help members resolve issues or concerns. Must enjoy working with the public in a fast-paced, high-volume environment. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Be an advocate for, be able to explain and sell/enroll members in Credit Union products, offerings, and services. Must be able to interview members and perform needs assessment for a variety of consumer loans and understand underwriting requirements. Comfortable with interfacing with different technologies to obtain status, input information, open new shares, and process activities for members. Will be required to work with members on variety of accounts such as IRA, CDs, and able to compassionately process death claims. Strong desire to serve the members and local community. This position may request a candidate to be bi-lingual in Spanish/English.

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience. This position would minimally require a high school education or GED, with preference for a certificate or degree in financial areas or customer service, along with one to two years' successful experience in customer service, call center, retail, banking, or financial services industry. Preference for knowledge of and/or experience with lending.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with our members on an on-going basis, the position requires (and is not limited to):

• Working knowledge of Credit Union product and service offerings preferred.
• Excellent interpersonal and communication skills (both verbal and written); Efficient time management and organizational skills; Flexibility (able to adapt to changing environment); Leadership attributes.
• Positively communicate with diverse membership and staff population while providing excellent customer service.
• Strong computer skills, adherence to confidentiality, detail oriented.
• Must be able to complete all assigned educational courses and Product Certification tests, within required timeframes with passing scores.
• Must be adaptable to changes in the work environment, comfortable with multiple competing demands and able to deal with frequent change, delays, or unexpected events in a calm and logical manner.
• All employees must embrace and foster an environment that supports our mission and core competencies.
• Perform other job-related duties as assigned.

Compensation Range: $25/hr.-$30/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*