In the journey of life, your career should make a difference.
At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human.
What is CX?
CX is a customers' holistic perception of their experience of a brand. This perception is made up by every interaction a customer has with the brand, from navigating the website, to making a purchase, to engaging with customer service, and even to the delivery of the product itself.
At Inizio Evoke, we believe that to make health more human, we have to understand the CX. We have to understand the journeys of each core customer, looking for moments of friction, moments of frustration, or moments where expectations are not met. By understanding these experiences, we can identify where a brand can step in and craft solutions that are truly meaningful.
Description
Inizio Evoke CX Strategists are inquisitive thinkers who are passionate about creating customer experiences to solve complex business problems. You will be someone who has a desire to take ownership of their accounts, while collaborating with other strategy team members, and colleagues from other disciplines (eg, account management, project management, creative, technology, and media).
You will join a small and nimble team, helping Inizio Evoke's clients identify, design, develop and measure different customer experiences across a broad range of therapeutic areas and disease states. You will report to a Vice President, CX Strategy and this role can be remote depending on location.
You will:
You will bring:
Inizio Evoke provides an exciting and flexible work environment, great compensation packages and outstanding company paid benefits including medical, dental, 401(k), tuition reimbursement and flexible time off.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.