$5,000 Sign-On Bonus

POSITION SUMMARY: The Director of Operations oversees the designated department programs and provides support to all assigned Community Residential Services managers. The Director of Operations is also responsible for the development and implementation of policies and procedures, and oversight of program operations.

DUTIES AND RESPONSIBILITIES:

* Ensure through review and delegation that assigned programs meet the needs of individuals supported, including, but not limited to, up to date annual plans, assessments, outcome implementation, monthly and quarterly reviews of progress, all required documentation, data collection, and completion of medical appointments

* Ensure the identification of changes in individuals' needs and implementation of changes in the individual's programming

* In the absence of Operations Manager, ensure ongoing review and implementation of individual's annual plan as needed; this includes ensuring justification and request of Needs Group reassessment sent to the assigned Supports Coordinator.

* Ensure through review and delegation that programs comply with day-to-day operations requirements according to established policies, including but not limited to insurance of compliance with HIPAA, support of individuals' rights, individuals' funds security, and all other policies and standard operating procedures pertinent to individuals supported, staff, vehicle, and program requirements

* Ensure through review and delegation that assigned programs meet all regulatory requirements

* Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc

* Review and facilitate staff compliance with training requirements

* Ensure through review and delegation required staffing implementation and efficient scheduling of all assigned areas, along with accurate accounting of staff time and processing of payroll

* Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and termination

* Support the Operations Manager to ensure accurate and timely census setting

* Ensure program performance at budget levels as identified

* Lead the development and implementation of assigned programs' service priorities, goals and objectives

* Participate in Supports for Living (SFL) Quality Improvement Department activities, including implementing Office of Developmental Programs' (ODP) quality assurance/quality improvement requirements in assigned areas

* Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols

* Continuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices, and identification and prevention of potential problems

* Manage and respond to requests in multiple areas including but not limited to Records Management, Payroll, Purchasing, Information Technology Services, and HR Departments

* Provide operational assistance across various programs as needed

* Provide leadership, coaching, guidance, training and staff development to all levels of department staff

* Provide support and assistance to the Operations Managers in the areas of on-boarding of new employees, job postings and staff data changes/updates as needed

* Assists the Senior Director with reviewing and conducting interviews for team vacancies

* Work with staff, managers and QI Director to ensure employee adherence to program policies and protocols including but not limited to safety measures

* Work with Fiscal Department staff to verify payable and receivable accounts as needed

* Notify directors, and managers as applicable, of any new policies and procedures in a timely manner.

* Provide coverage as direct support professional, Program Specialist, Program Supervisor and/or Operations Manager as needed

* Perform other duties as assigned

IMMEDIATE SUPERVISOR: Senior Director

DIRECT REPORTS: CRS Operations Managers

CONTACTS: Individuals supported, Elwyn staff, parents, guardians, community agency representatives, providers, government officials, & vendors

EDUCATION/EXPERIENCE/SKILLS QUALIFICATIONS:

* One of the following combinations of education and experience:

• Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities
• Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities
• Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities

* Five (5) years of program operations and management experience

* Leadership experience in process improvement or operational improvements preferred

* Previous experience working within and managing a unionized workforce preferred

* Creativity in developing solutions to program problems

* Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.