Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities.

The UHS Corporate Headquarter is hiring a Program Manager - Patient Experience to provide strategic leadership and operational oversight of patient experience services that support the mission of UHS.

Key Responsibilities include:

• Develop a tactical plan supporting the strategic initiative of providing a consistently exceptional Human Experience for patients, families, and guests at all touch points and interactions in the Acute Care Division of Universal Health Services
• Function as a Subject Matter Expert in patient experience and works with HR to ensure employee engagement initiatives, scores, and information inform patient experience plans. Provides advice, coaching, and project management to lead and support strategic initiatives
• Collaborate with division leadership, UHS Nursing Leadership Councils, and hospital leadership to direct the execution of a coordinated Patient Experience plan that leverages a comprehensive evidence-based continuous improvement approach
• Provide leadership to ensure that Patient Experience standards, structure, methods, tools and tactics are supported and consistently applied across the organization
• In coordination with division leadership, creates relevant outcome measures, sets performance targets, evaluates outcomes and leverages data to identify opportunities for improvement and evaluate the impact of improvement efforts
• Provide direction to facility leadership on improvement and sustainment efforts across the acute care division
• Oversee the Patient Experience survey process and works with quality to ensure compliant reporting of CAHPS and other survey data
• Oversee and coach Patient Experience efforts across the division in Acute Care Inpatient services, Emergency Department, Home Health Care, Ambulatory Surgery and Outpatient Services

Bachelor's degree with a minimum 5-8 years' experience in patient experience, RN preferred.

• Documented track record of implementing and accomplishing customer service improvements
  in a complex health care organization or system
• Advanced knowledge of various CAHPS surveys, patient, and employee satisfaction survey tools
• Ability to work with the Division workforce to positively influence results and outcomes
• Demonstrated experience in change leadership, project management and analytical analysis
• Certified Patient Experience Professional (CPXP) required
• Travel Requirements: Up to 50%

This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities within UHS and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS operates through its subsidiaries acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For more information, please visit our website, www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449