Description

Job title

MEDICAL ASSISTANT / PATIENT SERVICES REPRESENTATIVE

Location

FPCN NOW (Nourish Our Wellness), a convenient care clinic located inside of the Island Ave ShopRite

*May require working at other locations

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person - mind, body & spirit. The network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:

• Abbottsford Falls Family Practice & Counseling (Northwest Philly);
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and
• Health Annex (Southwest).

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

Position Summary

The Medical Assistant will be responsible for administrative and clinical support services in primary care. Upholds the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.

Essential Duties and Functions

Direct Patient Care:

1. Prepares the environment to assure that the all necessary equipment/information is available for effective and efficient care during the visit.
2. Greets the patient and helps the patients feel prepared for their visit.
3. Completes vital signs, weight and height, EKGs, eye and hearing exams, as assigned.
4. Assures that all documentation is correct and complete.
5. Works with the CRNP to provide comprehensive care.
6. Maintain medical records using standard filing systems.
7. Performs inventory control and ordering supplies, as assigned
8. Initiates and performs rapid HIV test, including consent form.
9. Completes all necessary paperwork.
10. Assists with therapeutic procedures.
11. Prepares and administers medications as ordered.
12. Collects and preserves bodily fluids, blood, and other specimens.
13. Performs simple STAT screening tests on collected specimens.

Indirect Patient Care:

1. Prepares forms for visit.
2. Prepares and forwards requests for referrals as assigned which may involve all or some of the following: obtaining health insurance authorization, completing referral form, making referral appointment for patient, coordinating on-site Transportation Services, and notifying patient when referral is complete.
3. Prepares and forwards request for medication refills as assigned.

General laboratory services:

1. Performs a variety of standard lab tests with standing orders from primary care providers (including but not limited to blood sugars, urine dip, etc).
2. Prepares laboratory specimens to assure the correct information.
3. Completes all paperwork and forms related to the handling of specimens and document all actions in the patient record.
4. Records receipt of lab results, tracks results not received, and forwards all results to primary care. By direct order of primary care provider, records test/procedure results in the patient record.

Maintenance of laboratory-related equipment and supplies:

1. Takes inventory of supplies on a regular basis, order supplies, and store upon their arrival.
2. Ensures lab equipment properly maintained which includes knowledge of routine handling/usage, storage, and cleansing/sterilization. Have equipment serviced at recommended intervals according to manufacturer's and/or OSHA guidelines.

Triage:

1. Assists the primary care providers and clinical nurse in collecting information related to triaging patients.

General:

1. Consistently practices universal precautions.
2. Participates in relevant Practice committees.
3. Performs additional duties related to the responsibilities of the Medical Assistant as directed by supervisor.
4. Substitutes for Medical Assistants at other practices, when deemed necessary by supervisor.
5. Supports smooth functioning of practice by completing data entry as assigned.
6. Receives cross-training as a Medical Receptionist and substitutes for this role at the Practice when deemed necessary by supervisor. This includes scheduling, registration, updating patient records, answering phones and other duties as required.

ESSENTIAL DUTIES ADDEDNUM:

1. FLOAT MEDICAL ASSISTANT:
2. Substitutes for Medical Assistants at other practices, when deemed necessary by supervisor.
3. Perform Duties at Philadelphia FPCN sites as assigned.
4. Perform Other Patient Service Representative duties as assigned

Qualifications

• High School Diploma/GED
• Current Medical Assistant Certification in Commonwealth of PA
• Computer Competency with Word Processing
• Familiarity with an Electronic Medical Record system
• Exemplary organizational skills and ability to prioritize
• Ability to function as a team member
• Highly responsible and reliable as well as courteous
• Unconditional ability to maintain patient confidentiality
• Must be COVID vaccinated
• Must have current CPR Certification

Working conditions

Hazard and Atmospheric Conditions

• Exposure to Loud Noise

Requirements

Physical requirements

Lifting Requirements

• Light: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Vaccine Mandate:

Family Practice & Counseling Network (FPCN), a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.