About the Opportunity:

We are a leading SaaS-based financial technology firm specializing in mortgage servicing solutions. We are currently seeking an accomplished professional to join our Technology Department as a Director, Technical Quality Assurance. As a Director,Technical Quality Assurance,you will play a crucial role in managing and leading the Technical Quality Assurance team to ensure the delivery of high-quality products and services onshore/offshore.

Your day-to-day at Sagent:

Operational Management:

• Achieve organizational goals through effective management and leadership of the Technical Quality Assurance team.

• Conduct performance appraisals, pay reviews, and provide training and development opportunities for team members.

Quality Assurance Strategy:

• Devise, implement, and maintain quality standards to meet organizational and product requirements.

• Oversee the development of quality assurance processes and standards for the organization.

Service Delivery Oversight:

• Ensure accurate implementation and maintenance of reliability and quality standards before service delivery.

• Identify and provide direction to address defects or malfunctions in systems or software applications.

Cost-Effective Solutions:

• Provide and implement cost and time-effective solutions to enhance the quality assurance processes.

• Drive continuous improvement initiatives to optimize the efficiency of quality assurance operations.

Metrics and Reporting:

• Establish and report metrics related to quality issues and standards.

• Provide regular updates to senior management on the status of quality assurance initiatives.

Resource Management:

• Demonstrate knowledge of methods and processes to determine and provide resources needed to achieve business results.

• Identify, plan, and mobilize resources required to fulfill operational objectives and plans.

We would love to hear from you if you have:

• Completion of a four-year college degree in a relevant discipline +8 yearsof experience in a related field, or advanced degree (master's or higher) in an applicable and relevant field +5 years of related experience,or experience will be considered in lieu of degree.

• 7+ years of Mainframe QA Development Experience; ex. IBM Z Mainframe.

• 10+ years of Mortgage Servicing Industry Experience.

• 3+ years of Client Relationship Management.

• Experience working with Large Onshore/Offshore teams.

• Strong communication skills.

• Proven experience in managing and leading technical quality assurance teams.

• In-depth knowledge of quality assurance processes, standards, and methodologies.

• Strong strategic and operational management skills.

• Excellent problem-solving and decision-making abilities.

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