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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference
DIRECT LOAN SPECIALIST I OVERVIEW:
The purpose of the Direct Loan Specialist I is to manage consultation and intake of consumer loans, credit and debit cards originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to consult and intake consumer loans, credit and debit cards in an accurate and timely manner. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions.
The Direct Lending Specialist I is responsible for the consultation, intake, and support of direct secured (non-real estate and real estate secured) and unsecured products (consumer loans, credit and debit) which requires a variety of skills associated to the loan and card process. This includes, but is not limited to providing member service through inbound phone queues, chat, email and mail communication methods, member consultation, application intake, branch support for consumer lending, credit and debit, operational tasks for consumer lending, credit and debit, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned.
DIRECT LOAN SPECIALIST II OVERVIEW:
The purpose of the Direct Loan Specialist II is to manage the fulfillment of Direct consumer loans originated by the Credit Union in accordance with internal polices and regulatory guidelines and assign in meeting Service Level Agreements (SLA's) in order to fulfill consumer loans in an accurate and timely manner. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions. The Direct Loan Specialist II is responsible for the process management and fulfillment of either direct secured or unsecured products which requires a variety of skills associated to the loan process. This includes, but is not limited to providing member service through inbound and outbound phone queues, chat, email and mail communication methods, branch support, pull through efforts, loan processing and loan closing/settlement and funding, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training, business acceptance systems testing, and participating in specialist projects and other duties as assigned.
This position would be based 100% onsite at our headquarters in Enola, PA.
EDUCATION:
* General and business knowledge equivalent to a high school diploma
CERTIFICATION:
*Required to register and maintain a unique identifier with the Nationwide Mortgage Licensing System and Registry (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 ("SAFE Act"). This must be renewed on an annual basis from November 1 to December 31. Must also record any changes (name, address, or any outdated or inaccurate information) within 30 days with the NMLS Registry
DIRECT LOAN SPECIALIST I EXPERIENCE:
* 0-1 years of progressive experience in consumer lending within at least one product line: Direct
DIRECT LOAN SPECIALIST II EXPERIENCE:
* 1-2 years of progressive experience in consumer lending, proficient in processing and fulfillment of at least one product line: Direct
SKILLS:
* Strong resourcefulness, problem-solving, and analytical skills
* Strong communication, interpersonal and customer service skills
* Proficient skills within Microsoft Office and related consumer lending software
PREFERENCES:
* Consumer lending experience preferred
CORE COMPETENCIES:
* Effective knowledge
* Accountability and self-management
* Teamwork and leadership
* Communication
* Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS:
* Ability to communicate effectively in English, both orally and in writing
* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
* Ability to sit for extended time periods
* Sufficient manual skill for operation of PC keyboard and other standard office equipment
* Ability to travel, including occasional overnight travel
* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
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