Stellar believes that each employee can make a significant contribution to our success. Contributions can be within and outside of assigned responsibilities. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job Summary

It is the responsibility of the Site Support person to provide exceptional service to our customers at the customers appointed place of business in the Pittsburg, PA area. Working with the customers to cover all their customer service needs and resolving any issues that may arise. Perform front-line analysis and resolution where appropriate. Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.

Days will be spent supporting branch operations on-site with the customers, including answering questions about our products, stocking vending machines, helping out in the distribution center, and being a resource for all other departments, and making sure that our customers have the best experience possible.

*This position requires use of own vehicle to travel to customer sites throughout the day.

Major responsibilities and expectations:

More specifically, it is the responsibility of the Site Support person to:

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
  • Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
  • Adeptly handle all customer inquiries and requests
  • Accurately enter quotes and orders using ERP system (Prophet 21)
  • Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
  • Expedite all open quotes and orders with urgency and accuracy
  • Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
  • Focus on customer specific requirements
• Act as a liaison between Account Managers, Specialists, Customer Experience Managers and other departments as needed
• Engage in continual learning of all Stellar service, programs, processes and product offerings
• Follow all customer guidelines and procedures as it pertains to your position
  • Follow all on-site safety and emergency procedures
  • Stay current on all required training and certifications

Qualifications

• High school diploma or equivalent
• 2-3 years of relevant customer service or warehouse/inventory related experience
• *Must have a valid drivers license, own transportation, and satisfactory driving record
• Proficient in MS Office, specifically Outlook and Excel
• Excellent verbal and written communication skills
• Ability to connect positively with customers and others
• Self-motivation and ability to work independently are essential
• Experience with ERP type computer programs preferred
• Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion
• Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands
• Positive attitude

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.