The Application Administrator is responsible for the efficient and accurate handling of Penn-Mar's application-related support tickets and the creation, modification, and termination of application-based user accounts. Assists with the development, implementation, and administration of Penn-Mar's application portfolio and data integration platform. Develops process and application documentation, creates end-user training materials, and assists the Systems Analyst with business application and data integration tasks while focused on the goal of providing high-level support and training to staff so they can provide better services for the people we support.

Duties/Responsibilities:

Technical Support

• Provides tier-1 support for all business applications and escalates appropriate tier-2 tickets to the Application Manager in a timely manner.
• Creates, manages, and terminates application-based user accounts.
• Supports new hire onboarding and orientation processes as assigned.

Application Administration

• Assists with the design, deployment, enhancement, and maintenance of the company application portfolio.
• Performs application administration to include user administration, access control, and maintenance.
• Assists with the implementation of additional application modules and functionality.
• Assists with the documentation of business workflows and processes.
• Creates application documentation, tip sheets, and end-user training as assigned.
• Assists with application-related projects and tasks as assigned
• Performs related duties as assigned
  

Security

• Assists with the implementation and support of company-wide security systems and initiatives.
• Implements system and end-user permissions and access in adherence with company standards and approvals.

Compliance

• Completes HIPAA compliance processes, procedures, and controls as assigned.
• Contributes input into IT policies, controls, and procedures

Education/Experience:

• AA degree or equivalent related experience in information technology, computer science, or similar plus 2+ years of related experience required;
• Bachelor's degree in information technology or computer science degree preferred

Required Skills/Abilities:

• Demonstrated proficiency with business applications required.
• Experience providing end-user support services and using Helpdesk applications is required.
• Experience with the following applications preferred: UKG/Ready, Blackbaud FE and RENXT, MITC or CIMS Case Management applications, and/or Maryland's LTSS Platform.
• Ability to communicate and work effectively with the public, staff, and consumers required.
• Experience in social or human services and the non-profit sector preferred.
• Ability to communicate and work effectively with the stakeholders and team members at all levels of the organization as well as vendors and consultants required.
• Ability to handle multiple priorities and effectively prioritize tasks.
• Strong critical thinking and problem-solving skills required.