Please contact your Administrator to change your authorization settings.
As a Lead Technical Service Representative, you will oversee the Machine Applied Coatings lab and prioritize projects, visit MAC customers, and provide guidance to MAC Technical Services Team. Handle internal and external customer requests that range from product recommendations to trending and analysis, extended warranties, complaint resolution, and in-depth failure analysis. Responsible for leading product benchmarking, applications testing & development, and managing the performance testing for customer growth.
Are you ready to work with an exciting team with excellent opportunities for growth?
Key Responsibilities
* Provide our sales team and end-users with recommendations for products, product systems, and application methods, giving special notice to report on trends, investigate product issues and relay data in a detailed and professional manner.
* This role will also oversee activities of other TSR/Technician roles to ensure all segment goals are being met.
* Participates in pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
* Plan and conduct benchmarking and applications testing of internal (PPGAC-USCA and global products), as well as competitive products to support sales growth initiatives.
* Support product development by creating new and/or improved test methods and driving standardization of testing and reporting.
* Conduct applications lab testing to support and advise technical communications and application instructions.
Qualifications:
* Five years' of related industry experience
* Candidate should have experience with paint application, such as with spray, roll-coating, brush coating, etc, and experience with wood substrates and coatings is preferred.
* Must be self-motivated and able to work independently. He/ She must also possess a very strong work ethic, a strong sense of self-accomplishment, and have outstanding problem-solving skills. The ability to effectively deal with conflict, both internal and external, is critical to the success of the position.
* Must be proficient with the Microsoft Office Suite, and must operate with minimal guidance and supervision.
* Excellent oral and written communication skills
* Effective social skills are crucial in helping the Technical Service Supervisor interact with different levels of the business as well as different departments within PPG.
* Up to 25% business /overnight travel may be required, which will involve travel to customer plants located both in the USA and Canada.
* Location for this position will be out of the Pittsburgh area.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf