• The Customer Service Representative is responsible for providing impressive customer service when answering patient telephone calls
• The Customer Service Representative is accountable for meeting or exceeding daily/weekly/monthly productivity and quality targets set forth by Professional Fee Billing management
• Maintains a complete understanding of the appropriate follow up protocols and required software programs
• Utilizes IDX / BAR(Physician billing), SMS(Hospital billing), Streamline modules and all other EHN software systems in accordance with Patient Financial Services and/or EHN protocols
• Verify and get acclimated navigating multiple eligibility websites and portals, such as Navinet, Promise, Pear, IPAS, Availity, Novitasphere, etc., while using other portals to print patient statements, such as Xenos
• Update all pertinent demographic and insurance information on accounts via Cerner and IDX
• Analyze and problem solve registration and ETM edits that can avoid charges from being billed in IDX
• Review EOBrsquo;s/remits in IDX(Phys. system) and Doc Imaging(Hosp. system) to ensure proper posting and patient balances on accounts
• Process patient payments for Physician and Hospital billing via HealthPay24
• Have the ability to complete cash applications transactions, such as One-writes, reconcile petty cash fund, along with currency and coin orders, complete daily money audits, etc
• Develops and maintains a working knowledge of EHN charity care policy, budget plan guidelines, and 3rd party insurance claims processing
• Addresses/resolve patient billing discrepancies in a timely manner. Also, review patient telephone calls to identify trends, preventable root cause issues, and communicates these to the Customer Service Supervisor
• Have the ability, but not limited to working other task, such as bankruptcies, correspondences, mail, etc.
• Establishes effective relationships with other Customer Service Representatives
• Meets productivity and quality measurement standards as set forth by the Professional Fee Billing Department
• Establishes budget plans in accordance with the EHN Budget Plan Policy
• Adheres to all customer service/patient satisfaction guidelines set forth by the Professional Fee Billing Department

• 2 years Professional Fee billing experience preferred
• IDX / GE Flowcast software experience preferred
• High school diploma or GED equivalent required
• Call center experience preferred

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnetreg;-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jeffersonrsquo;s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold amp; Think Differently and Do the Right Thing

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.