PRIMARY FUNCTION:

Installs voice communications equipment for renovations and new construction including electronic phone systems and advanced technology systems. Works with the Telecommunications group in evaluating and developing voice networking requirements for renovations and new construction. Installs voice traffic monitoring equipment, which provides analysis reports critical in reconfiguration of an existing voice network. Provides leadership and guidance to junior level technicians. Diagnoses problem source through discussions with users; coordinates with internal telecommunications support and operations with vendors to resolve problems.

ESSENTIAL FUNCTIONS:

• Performs all MAC#39;s (moves/adds/changes) for existing voice-based networks and new installatons.
• Provides reactive support to the client community, while performing second level problem determination on voice networks.Tracks assigned problems through to resolution. Interfaces with Information Services and Technology staff and equipment vendors field service personnel in order to resolve problems.
• Maintains current information/documentation on equipment customization and set-up. Establishes documentation for all cable installations, special cable assemblies, and installation procedures. Maintains documentation on all cabling installations
• Participates in network facilities planning, ordering, installation, tracking, and maintenance with internal staff and outside vendors.
• Responsible for providing management with status of assigned requests and for reporting problems/delays, in order to minimize preventable negative client impacts.
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

OTHER FUNCTIONS AND COMPETENCIES:

• General knowledge of data network software (VTAM, PNMS, Netview) and hardware (concentrators, network electronics).
• Works with other Information Services and Technology staff on network related projects/tasks.
• Other duties as assigned

High School graduate; related College coursework preferred.

Three years in a data communications/network operations position

Five years experience with installation of PBX, key, and electronic telephone systems.

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ADDITIONAL INFORMATION:

CRT#39;s, voice network equipment/cable installation/maintenance tools, diagnostic tools, phone sets, personal computers and associated hardware. General office supplies.

General office and/or controlled data center environment. Some work outside normal business hours is required. Provides support to IT and client community; occasionally will need to work through demanding situations.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnetreg;-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jeffersonrsquo;s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold amp; Think Differently and Do the Right Thing

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.