POSITION SUMMARY: The Program Supervisor coordinates and verifies operational and regulatory compliance of identified CRS location(s), including but not limited to the orientation and training of staff, medications oversight, medical appointments, menu compliance, fire drills, room care, outcomes implementation and documentation, physical site maintenance and resolution of vehicle maintenance and repair issues.

DUTIES AND RESPONSIBILITIES:

* Participate and give input in the interview process and collaborate with the Operations Manager (OM) and Program Specialist (PS) to maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, training, and regular staff meetings

* Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance to the OM, and, in the moment, direction and education to the Life Skills Associates, as needed

* Ensure personnel assigned to their location(s) maintain compliance with training and credentialing requirements

* Provide ongoing guidance to staff regarding the daily care, instruction, and safety of individuals supported at assigned program site as outlined in the ISP

* In conjunction with the OM, ensure sites operate in accordance with the organization's quality standards for safety, cleanliness, and comfort, and state licensing and accreditation standards by reviewing including but not limited to routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly

* Communicate operational needs and status to Operations Manager to maximize overall efficient and effective operations of the site

* In collaboration with the OM, direct LSA staff in the following to ensure:

o Accurate and safe completion of medication administration and documentation including but not limited to medical appointment follow up, processing of medication scripts, picking up medication from pharmacy, updating Medical Administration Records (MAR), accurate completion of required paperwork including but not limited to progress notes by staff for submission to program management.

o Effective utilization of petty cash to purchase items as directed by the Operations Manager

o Proper utilization of Elwyn property to maximize use of resources for the individuals

o Completion of monthly and new admission fire drills including documentation of the drills

o Execution of community outings at the direction of the Operations Manager and/or the Program Specialist (PS)

o Implementation of care plans toward individual outcomes and support for specific basic individual needs

o Completion of room care/chores and other aspects of the individual's health and safety requirements

o Support the transportation team and the OM in the scheduling of, follow through for, and transportation to, medical appointments ensuring medical appointments are kept and adequate staffing levels are maintained in order to keep appointments

* Create monthly activity calendar based on individual's preferences and as required by ISPs and regulations

* Communicate use of staffing resources, regarding maximizing resources to fulfill community outing requirements, as directed by the Operations Manager

* Respond to contact from the community and the families of individuals in the absence of the OM

* Assemble and maintain personal care books including but not limited to the client face sheet (CFS) and the care record

* Organize and deliver copies of progress notes to the PS for use in completion of monthly and quarterly reports

* Participate in the development and implementation of the ISP

* Complete paperwork and maintain all documentation as assigned

* Aid in the resolution of problematic situations

* Assist the Operations Manager to complete MAR reviews in accordance with established Medication Administration regulations

* Serve as first point of contact during assigned shift/schedule for daily and emergency situations carrying their work phone during all work times to ensure immediate communication with others

* Complete required trainings to become certified as a medication practicum observer and maintain certification

* Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed

* Report any infraction of Elwyn policies to program management

* Provide on-call coverage as assigned

IMMEDIATE SUPERVISOR: Operations Manager

DIRECT REPORTS: None

CONTACTS: individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees

EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:

* High School Diploma required, Bachelor's degree in business or human service field preferred

* Two (2) years of experience in residential programs for people with disabilities

* Experience with Microsoft Outlook, Word and Excel preferred

* Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs

* Ability to effectively communicate both in writing and verbally

* Ability to provide effective feedback, train, and delegate job assignments

* Ability to perform cardio pulmonary resuscitation (CPR), medication administration and crisis intervention techniques in accordance to agency trained protocol

* Demonstrated ability to work effectively as part of a team

* Demonstrated ability to work independently

* Demonstrated strong organizational, time management and prioritization skills

* Demonstrated ability to multi-task

* Must possess strong customer interaction and written and verbal communication skills

* Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

* Demonstrated strong attention to detail

* Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

* Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

* Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

* Experience using electronic client record a plus

* Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.