Position Title: Employee Benefits Account Manager

Business Unit: INSA

Reports to: Director of Employee Benefits

Position Overview:

This position is primarily responsible for managing and acting as the day-to-day contact for an employee benefits book of business.

Primary Responsibilities:

Provides day-to-day client support and addresses intermediate-level client inquiries. Supports client retention by maintaining positive relationships with clients and conducts regular (at least quarterly) service calls with assigned book of business.

Delivers good customer service by responding swiftly to queries and concerns from clients.

Drives the renewal process and account service plans.

Assists in the development of strong business relationships with appropriate carrier personnel. Recognizes and satisfies carrier goals and objectives to enhance business relationships.

Updates agency management system for ongoing activity.

Supports open enrollment process, including preparation and scheduling (if applicable) as well as utilization and financial review.

Maintains documentation in accordance with HIPAA and company procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Life, Accident and Health License required.

Professional insurance designation preferred.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A