Must be flexible to work within the core operating hours of 7am 9pm EST Respond to inbound support requests via phone, email, and chat Troubleshoot hardware, software, and network issues Provide remote desktop support Thoroughly document and track support incidents in the service desk software Escalate complex issues to higher level support teams when necessary Maintain a

Must be flexible to work within the core operating hours of 7am 9pm EST Respond to inbound support requests via phone, email, and chat Troubleshoot hardware, software, and network issues Provide remote desktop support Thoroughly document and track support incidents in the service desk software Escalate complex issues to higher level support teams when necessary Maintain a

Develop and maintains thorough knowledge of MSA Connected products/solutions in designated segment acting as trusted advisor to customer base Build rapport with key stakeholders for designated customers (internal and external) Execute initial customer onboarding and adoption process for MSA's connected services & solutions in designated region/segment Provide ongoing trai

The selected candidate will provide moderately complex to complex technical support for Document Management. First point of contact for issues and initiatives related to systems, tools, and applications supported by the work group. Duties are varied and include production support and troubleshooting, application maintenance, and monitoring. May coordinate and execute test

Reporting to the Sales & Business Development Director, the Technical Inside Support Representative is a key member of the Relay & Power Systems team. This position is responsible for supporting the RPS sales proposal process associated with electrical utility, heavy industrial and emerging markets in the transmission and power distribution segments. The primary focus of

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer Competitive Starting Pay Paid Trai

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Properly troubleshoot and resolve user computer issues including hardware and software related concerns Assist other technicians in resolving complex issues Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer Ass

The Destiny Solution Consultant plays a pivotal role in advising and guiding customers on the optimal implementation and utilization of the Destiny solution, encompassing both Resource Manager and Library Manager solutions. This position acts as a trusted advisor to stakeholders within school districts, providing expert insights and best practices to maximize the value de

include but are not limited to Provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Requirements Bilingual language skills (French) required. A 2 year degree in Information Technology, or related discipline. 1 3 years t

The Technical Services Coordinator will perform essential job requirements in a dynamic service environment where planning, organizing skills and related experience are essential for success He/she maintains responsibilities for working closely with the field management team and other staff to support internal and external customers by coordinating and organizing all aspe

Technical Support Provides tier 1 support for all IT systems and applications; Escalates appropriate tier 2 and 3 tickets to a Systems Administrator in a timely manner with a focus on customer service. Meets or exceeds stated service desk support metrics. Assist with the creation, administration, and termination of end user accounts per access control policies. Supports n

Perform help desk functions with excellent customer service skills (both over the phone and email) Demonstrate effective and efficient troubleshooting and problem solving skills Effectively convey information and ideas in all directions Document system problems and resolutions using Service Now Assist with testing of production implementations, working closely with your t

Support Specialist I / Help Desk Monday Friday, 5 00 am 2 00 pm Job ID 289376 Location US PA Mechanicsburg Experience (Years) 1 Category Information Services Street Address 4714 Gettysburg Rd Company Select Medical Position Type Full Time Overview Select Medical Support Specialist Shift Monday Friday, 5 00 am 2 00 pm ON SITE position in Mechanicsburg, PA $21.00 starting h

Respond promptly, accurately, and professionally to customer inquiries (phone, e mail, fax, EDI) Determine vehicle specifications (on line, file, or microfiche) Order parts using on line parts manuals, engineering prints, and photographs Expedite and follow up on customer orders Coordinate with buyer for special part purchases Maintain customer's master files Provide supp

Job Type Regular The Manager, Security Operations reports to the Executive Director, Security & Classified Operations and Chief Security Officer. This position is accountable to lead the day to day functions of the Security Operations team which includes personnel clearance security, employee onboarding and offboarding, classified visitor controls, RAND security policy, p