Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Maintains a strong working knowledge of and utilizes the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent activity. This duty is performed about 90% of the time. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Represents the bank in a courteous and professional manner. Provides quality service to all customers on a daily basis while performing a variety of transactions. This duty is performed about 20% of the time. Balances each day's transactions and verifies cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed.

Responsible for processing CIF changes ensuring all changes have supporting documentation. Processes new account information, entering information on system and linking related accounts. Responsible for monitoring and verifying account captioning to ensure account information is accurate and complete. Processes returned mail and distributes to appropriate person or depart

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Maintains a strong working knowledge of departmental systems and ensures all daily operating responsibilities are completed according to established policies and procedures. This duty is performed about 40% of the time. Responds to inquires in person, email, and/or phone according to established procedures and policies as well as in an efficient, timely, and professional

1. Responsible for completing all file maintenance on CD/IRAs. This duty is performed daily, about 40% of the time. 2. Reviews and verifies all new account information on account system to ensure accuracy. This duty is performed daily, about 30% of the time. 3. Assists banking center personnel and customers with questions related to CD/IRAs. This duty is performed daily,

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Responsible for processing CIF changes ensuring all changes have supporting documentation. Processes new account information, entering information on system and linking related accounts. Responsible for monitoring and verifying account captioning to ensure account information is accurate and complete. Processes returned mail and distributes to appropriate person or depart

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.