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RCN
- Wilkes-Barre, PA
Answer inbound customer calls regarding new sales; add on services; removal of services; billing issues; technical issues; requests to cancel service; retain existing customers; and upsell services to customers as appropriate. Complete projects as requested by Management Team Outbound calls to determine why installations were cancelled, why deposit was not paid, escalations from an install order,
Posted 4 days ago
RCN
- Havertown, PA
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork. Principle Responsibilities Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences. Ensure al
Posted 4 days ago
RCN
- Wilkes-Barre, PA
Answer inbound customer calls regarding new sales; add on services; removal of services; billing issues; technical issues; requests to cancel service; retain existing customers; and upsell services to customers as appropriate. Complete projects as requested by Management Team Outbound calls to determine why installations were cancelled, why deposit was not paid, escalations from an install order,
Posted 10 days ago
Responsible for cultivating own sales and maintaining a monthly sales quota. Building and maintaining both building and customer relationships. Obtaining new business in a residential market through professional. Face to face interaction with the customers and property managers. Utilizing cold calling techniques. Distributing marketing material and participating in special sale events. Up selling
Posted 12 days ago
RCN
- Bethlehem, PA
The TAC Agent is related to personnel that staff a Network Operations Center 24 Hrs a day, 7 Days a week. The position requires the agent to monitor, Triage and, if necessary, escalate to resolve critical network outages across the entire RCN Network. Additionally, the TAC agent provides Tier III support to the Customer Service Department and Field Customer Service Technicians and Sub Contractors
Posted 18 days ago
RCN
- Wilkes-Barre, PA
Answer inbound customer calls regarding new sales; add on services; removal of services; billing issues; technical issues; requests to cancel service; retain existing customers; and upsell services to customers as appropriate. Complete projects as requested by Management Team Outbound calls to determine why installations were cancelled, why deposit was not paid, escalations from an install order,
Posted 18 days ago
RCN
- Bethlehem, PA
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork. Principle Responsibilities Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences. Ensure al
Posted 25 days ago
RCN
- Bethlehem, PA
A Customer Satisfaction Technician is primarily responsible for the installation of all RCN's services and from the customer equipment to the first active device in the system in additional to the completion of the necessary paperwork. Principle Responsibilities Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences. Ensure al
Posted 30 days ago
The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. RCN provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. Principal Responsibilities 1. Execute sales strategy 2. Prospect, qu
Posted 1 month ago
Responsible for cultivating own sales and maintaining a monthly sales quota. Building and maintaining both building and customer relationships. Obtaining new business in a residential market through professional. Face to face interaction with the customers and property managers. Utilizing cold calling techniques. Distributing marketing material and participating in special sale events. Up selling
Posted 7 months ago
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