Responsible for direct contact with Medical Insurance Payers and Pharmacy Benefit Managers in order to identify and document available coverage options for retail and specialty medications. Maintains high quality customer service standards in compliance with federal and state regulations and guidelines. What you will do Makes outbound calls to Payers and Pharmacy Benefit

The QA Associate, Operations serves as a liaison between customer service and quality to ensure that company and client quality control plans, standards, and expectations are being adhered to in the function of the customer service and related teams. The incumbent will be required document all of his or her work according to established SOPs, Work Instructions and written