COME BUILD YOUR FUTURE WITH PRESIDIO!
We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Inside Solution Architect, Lifecycle Specialist
Presidio is seeking an ISA Lifecycle Specialist to join our Inside PreSales Support Team.
Presidio has an opportunity for a motivated, smart, energetic individual for the Inside PreSales team, focusing on Lifecycle Adoption and Enablement Services. This role will be to provide technical PreSales Lifecycle services to Presidio's Sales & PreSales organization and its customers. The Lifecycle Specialist is a crucial role and will help Presidio grow its business and provide significant benefits to its customers by encouraging adoption of new technology features. The Lifecycle Specialist will work to help Presidio maximize margin and revenue based on capturing as much OEM Lifecycle Incentives as possible.
In addition to interfacing with Customers, Account Managers, and Solutions Architects, the Lifecycle Specialist may also be required to work with representatives from our OEM Partners such as Cisco and other manufacturers, as well as multiple teams within Presidio such as Inside Sales, Sales, Project Management, and Service Delivery as required.
The ISA is expected to continually develop their technical and industry knowledge and stay up to date on the latest products and trends focused on industry technologies by attending webinars/seminars, training classes, and by closely working with the Solution Architects team. A successful ISA will demonstrate an ability to not only rapidly gain knowledge and understanding of new areas of technology and products but will be eager to understand the business of Presidio and our customers.
The Ideal candidate will be proactive, self-motivated with good work ethics and strong knowledge of technology. Must be committed to customer satisfaction and possess strong oral, written and presentation skills and must be able to communicate professionally in written documents, responses to emails, and when submitting reports.
Technical Skills which are desirable for the ISA Lifecycle Specialist role include a basic PreSales understanding of ONE or more of the following:
Configuration, Deployment, or Troubleshooting skills are not a requirement of this role.
The Inside Solution Architect is a mid level position within the team. This role will focus on execution, creating a positive customer experience, clear and appropriate documentation, continued enablement & training, and being a mentor to more junior team members. People in these roles should be able to perform basic tasks and activities without having their worked reviewed or checked and have an assumption of quality and accuracy. A successful Inside SA will have more than an entry level technical skill level and the ability to deliver Lifecycle services as described above. It is expected that the ISA Lifecycle Specialist will become an expert in all processes, services, and programs related to adoption & activation of the eligible products which Presidio sells to its customers.
The ISA role provides a potential career path to a customer-facing Solution Architect or Enterprise Architect role based on the candidate's ability to learn, grow, and their willingness to achieve goals and expand their skills.
Required Education & Experience:
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India.
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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
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RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.