Inside Solutions Architect, Lifecycle Specialist-Cisco (REMOTE)
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Posted 2 days ago
Job Description
Description

COME BUILD YOUR FUTURE WITH PRESIDIO!

We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Inside Solution Architect, Lifecycle Specialist

Presidio is seeking an ISA Lifecycle Specialist to join our Inside PreSales Support Team.

Presidio has an opportunity for a motivated, smart, energetic individual for the Inside PreSales team, focusing on Lifecycle Adoption and Enablement Services. This role will be to provide technical PreSales Lifecycle services to Presidio's Sales & PreSales organization and its customers. The Lifecycle Specialist is a crucial role and will help Presidio grow its business and provide significant benefits to its customers by encouraging adoption of new technology features. The Lifecycle Specialist will work to help Presidio maximize margin and revenue based on capturing as much OEM Lifecycle Incentives as possible.

In addition to interfacing with Customers, Account Managers, and Solutions Architects, the Lifecycle Specialist may also be required to work with representatives from our OEM Partners such as Cisco and other manufacturers, as well as multiple teams within Presidio such as Inside Sales, Sales, Project Management, and Service Delivery as required.

The ISA is expected to continually develop their technical and industry knowledge and stay up to date on the latest products and trends focused on industry technologies by attending webinars/seminars, training classes, and by closely working with the Solution Architects team. A successful ISA will demonstrate an ability to not only rapidly gain knowledge and understanding of new areas of technology and products but will be eager to understand the business of Presidio and our customers.

The Ideal candidate will be proactive, self-motivated with good work ethics and strong knowledge of technology. Must be committed to customer satisfaction and possess strong oral, written and presentation skills and must be able to communicate professionally in written documents, responses to emails, and when submitting reports.

Technical Skills which are desirable for the ISA Lifecycle Specialist role include a basic PreSales understanding of ONE or more of the following:

  • Cisco Enterprise Networking (Routing & Switching)
  • Cisco Collaboration
  • Cisco Security
  • Cisco Meraki
  • Cisco Datacenter Servers
  • Other related IT solutions
  • Professional Services
  • Administration-level knowledge of Cisco management platforms
  • Basic knowledge of Cisco Commerce Workspace (CCW)

Configuration, Deployment, or Troubleshooting skills are not a requirement of this role.

Key Responsibilities:

  • Basic understanding of Enterprise Agreements from OEMs
  • End-of-Life (EOL) Strategy and Planning development
  • Understand OEM programs (such as Cisco Lifecycle Incentives) and ensure that Presidio maximizes participation and benefit.
  • Review Cisco Configurations and work jointly with account teams to review and evaluate deals for potential Lifecycle opportunities
  • Document potential Lifecycle opportunities and submit applications to Cisco or other OEM partners.
  • Create adoption & activation plans (in collaboration with Presales Architects & Delivery Engineers) for various Lifecycle opportunities
  • Work with Presales Architects and Account Managers to convert technical solutions into business benefits by helping to define business drivers, adoption strategies, business outcomes, and key performance indicators
  • Run reports from customer management platforms to validate adoption & activation in support of Lifecycle opportunities
  • Create & organize applications for Lifecycle Incentives based on sales of product & services to Presidio's customers and submit via OEM tools
  • Manage and Track activation activity for our eligible customer opportunities to ensure that Presidio complies with the OEM program requirements.
  • Capture and collect "proof of performance" per OEM instructions and submit via OEM tools.
  • Coordinate activation and adoption activities performed by Presidio's service delivery, adoption, and project management teams in support of various Lifecycle activities.
  • Provide assistance in the creation of Statement of Work documents to include appropriate adoption & activation services.
  • Assist with licensed feature activation services for Cisco licensing as needed for Presidio customers.

The Inside Solution Architect is a mid level position within the team. This role will focus on execution, creating a positive customer experience, clear and appropriate documentation, continued enablement & training, and being a mentor to more junior team members. People in these roles should be able to perform basic tasks and activities without having their worked reviewed or checked and have an assumption of quality and accuracy. A successful Inside SA will have more than an entry level technical skill level and the ability to deliver Lifecycle services as described above. It is expected that the ISA Lifecycle Specialist will become an expert in all processes, services, and programs related to adoption & activation of the eligible products which Presidio sells to its customers.

The ISA role provides a potential career path to a customer-facing Solution Architect or Enterprise Architect role based on the candidate's ability to learn, grow, and their willingness to achieve goals and expand their skills.

Required Education & Experience:

  • Bachelor's Degree in Information Technology, Computer Science or similar field of study or equivalent experience and/or military experience
  • Experience with Cisco management platforms, licensing, and related products.
  • 2+ years of relevant experience
  • Knowledge of typical office applications & computer use.
  • Strong written skills, critical attention to detail, and a self-motivated work ethic are essential.

Preferred Skills/Experience:

  • Experience in an IT-related field such as manufacturer, VAR, IT Solution Provider
  • Experience with Statement of Works, and/or contracts in an IT Services industry
  • Manufacturer or Industry certifications such as A+, Network+, CCNA/CCDA, etc.

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

#CB



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. 

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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